HealthCare Support Worker/HCA - Urgent Treatment Centre

NHS; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Nottingham seeks a HealthCare Support Worker for its Urgent Treatment Centre. The role involves delivering patient care, performing clinical observations, and working flexibly within a dynamic team. Candidates should possess an NVQ Level 3 in Care and demonstrate relevant experience in a healthcare setting.

Qualifications

• Experience in healthcare support roles.
• Ability to work flexible hours and shifts.
• Proficient in clinical procedures like venepuncture and ECG recording.

Responsibilities

• Provide clinical support and care to patients.
• Perform baseline observations and wound care.
• Maintain accurate patient records and assist in administrative tasks.

Skills

Baseline observations

Wound care

Customer care

Organizational skills

Education

NVQ Level 3 Qualification in Care

GCSE grade C or above in English and Maths

Job description

HealthCare Support Worker/HCA - Urgent Treatment Centre

The Nottingham CityCare Urgent Treatment Centre (UTC) is a busy forward thinking Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems.

This post will suit an experienced, enthusiastic and flexible health care support worker with an NVQ Level 3 or equivalent in health and social care. Applicants must demonstrate experience in undertaking first-line observations and ability to work within service protocols.

This post is full time, 37.5 hours a week which will be made up of 5 x 7.5 hour shifts (part time will be considered). As the service is open 7 days a week, candidates must be able to work flexibly across all days of the week on a rota basis. Successful candidates will be required to work 2 weekends out of 4.

You must:

• Demonstrate previous experience as a support worker in a health care environment
• Be proficient in carrying out baseline observations (eg TPR, BP, Pulse Oximetry, Peak Flow).
• Demonstrate an NVQ qualification in Care e.g. NVQ L3
• Previous experience of working to protocols e.g. wound management
• Be self-aware and able to work efficiently to band 3 level in a high demand environment
• Demonstrate the personal qualities required of a caring, compassionate and flexible individual

For more information please contact Nikki Booth on 0115 8838515

To arrange an informal visit please contact Nikki Booth on 0115 8838515

Main duties of the job

You will:

• Be trained to use SystmOne to assist in implementing appropriate interventions in response to the patient/client needs.
• Work on a 1-2-1 basis with urgent treatment centre service users
• Work on Reception desk when required
• Deliver care in accordance with urgent treatment centre protocols and guidelines
• Refer service users to a registered clinician within the team as appropriate
• Provide opportunistic health promotion advice to service users
• Work as part of a dynamic, supportive and innovative team.

The UTC is a training environment where employed staff will support the development of all disciplines of health care professionals including student nurses, pharmacists, GP SpR, medical students and paramedics.

There is a requirement for flexible 365 day working with shift works covering 7am to 10pm daily.

The service is currently located in Seaton House, City Link, Nottingham NG2 4LA. Seaton House has recently undergone modernisation and has X ray facilities on site.

About us

We are a provider of NHS Community Health Services, CityCareexists to support the health and wellbeing of all local people, workingalongside other health and care partners to achieve this. We are a valuedriven, people business with a passion for excellence. Our vision and socialpurpose is to make a difference everyday to the health & wellbeing of ourcommunities and our values of kindness, respect, trust and honesty lie at theheart of everything we do, guiding how we work together with partners and eachother to consistently deliver high quality compassionate care. As a socialenterprise we aim to add social value by investing in the future of our localcommunities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusiveworkforce. We encourage applications from candidates who identify as disabled,LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they arecurrently under-represented within our organisation.

CityCare is an equal opportunities employer. We are positiveabout employing people with disabilities. If you require your application in adifferent format please contact Human Resources on 0115 8839418. CityCare iscommitted to the protection of vulnerable adults and children.

Job responsibilities

Job Purpose

To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.

Dimensions

• To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
• To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
• To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
• To provide wound care services within a health care setting
• To check and order supplies for use within the service
• To provide reception duties within a health care setting as required
• To handle payments for UTC services as required
• To maintain clinical care records according to organisational policy
• To ensure consulting areas are prepared and stocked on a daily basis
• To assist in the maintenance of ensuring the environment is clean at all times
• To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
• To provide a high level of customer service to patients, visitors and carers presenting to the UTC

Key Responsibilities

Clinical Duties

• To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate.
• To observe confidentiality and maintain a professional image at all times
• To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
• To maintain accurate data input for patients.
• To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge.
• Mentorship of other colleagues as appropriate to the role.

Administrative Duties

• To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
• To record client personal details onto the service database as appropriate.
• To work with team to facilitate ordering, distribution and maintenance of equipment.
• To work with team to facilitate continued development of a needs-led patient focussed service.
• To participate in day-to-day activities required to ensure smooth running of the service.
• To handle monies taken within the Urgent Treatment Centre service e.g. prescriptions as required.
• To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
• To participate in audit/research activity as required.

Specific Duties In support of the Urgent Treatment Centre team

• To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required
• To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
• To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
• To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
• To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
• To clean and stock clinical rooms in line with agreed processes.

Personal Responsibilities

• To act in accordance with and promote the CityCare values at all times
• To act as an ambassador for the Urgent Treatment Centre at all times
• To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
• To promote and facilitate evidence-based practice
• To be committed to providing a high level of customer service and patient experience
• Maintain professional awareness and attend appropriate training as necessary
• To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision
• To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
• To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
• To engage with Clinical Supervision in accordance with organisational policy.
• To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

In support of the Head of Service:

• To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.

Person Specification

Qualifications

• NVQ Level 3 Qualification in Care or equivalent
• GCSE grade C or above (or equivalent) in English and Maths
• Willingness to undertake further training as required

Special Requirements

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work shifts within the operational hours of the service
• Ability to work effectively within a multidisciplinary team.
• Able to fulfil physical demands of post, this may involve moving and handling, fine motor skills are required for clinical activities such as wound care.
• Ability to travel between CityCare bases/ locations.
• Proof of vaccination & immunisation status in accordance to Department of Health guidelines

Experience

• Evidence of current clinical experience relative to this post
• Evidence of experience and competency of recording base line observations (to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose)
• Evidence of good organisational and time management skills.
• Evidence in areas involving direct patient/professional interface.
• Evidence of providing a high level of customer care
• Previous experience of working in Primary Care, Urgent Care or Emergency Care.
• Evidence of previous experience of Wound Care
• Evidence of previous experience of venepuncture
• Evidence of previous experience of recording ECGs
• Evidence of previous experience of carrying out treatments for simple fractures
• Evidence of working with adults and children.

Knowledge and skills

• Able to use internet as an information resource, including searching databases
• Basic IT and Keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearPro Rata for part time