Healthcare Support Worker, Haematology Day Unit / OPD

UHCW NHS Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in the UK seeks a Healthcare Support Worker to join their Haematology Day Unit team. The role involves providing essential patient care with responsibilities such as monitoring vitals, assisting in clinical procedures, and collaborating with healthcare professionals. Candidates should demonstrate clinical skills, empathy, and the ability to work with minimal supervision. This position offers the opportunity to contribute to patient wellbeing in a busy and dynamic environment.

Qualifications

• Previous experience in a healthcare setting preferred.
• Ability to prioritize daily workload with minimal supervision.
• Competence in performing clinical observations.

Responsibilities

• Organize and prioritize own daily workload effectively.
• Carry out clinical duties independently while monitoring patients' vitals.
• Assist with personal patient care needs and support staff training.

Skills

Clinical duties

Empathy

Communication

Teamwork

Tools

IT systems

Venepuncture

Job description

Overview

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.

The band 3 role in Haematology Day Unit is an essential part of our department that enables us to deliver safe, efficient care to patients in our busy Day Unit/Outpatient areas. Healthcare support workers are required to work with minimum supervision between our two areas, providing high quality same-day care within a multidisciplinary team for patients with blood cancers and blood disorders to ensure an excellent patient experience. Work under the supervision of healthcare professionals, such as nurses, to support individuals\' physical and emotional well-being and comfort throughout their care journey. The role also requires the smooth running of appointments by taking observations and blood tests in a timely manner and assisting with patient flow and unit coordination in a busy environment. Prioritisation of daily workload with minimal direct supervision from a registered nurse is essential.

Note: Sponsorship is not eligible for this post.

Closing date: The advert will close as soon as sufficient applications have been received. Please apply promptly if interested.

Immunisation: Successful applicants will be required to provide an immunisation and vaccination report from their current UK occupational health provider or UK GP.

Responsibilities

• Organise and prioritise own daily workload and undertake tasks independently as well as part of the team, ensuring handover is completed.
• Carry out a range of clinical duties with minimal supervision, triaging patients on arrival to the department, including blood pressure monitoring, oxygen saturation, body temperature, pulse rate and respiration rate, ECG, glucose monitoring, and collection/testing of urine and faecal samples, while delivering high-quality patient care.
• Co-operate with and maintain good working relationships with the multidisciplinary team and other healthcare and social care professionals.
• Answer queries from patients, carers and relatives with empathy, referring to the registered nurse when appropriate.
• Work within defined standards, policies and procedures to ensure delivery of high-level patient care.
• Undertake venepuncture procedures and remove cannula in a safe manner to reduce infection risk; take swabs to test for infections such as MRSA without supervision when appropriate.
• Assist with personal patient care needs and support less experienced staff in their orientation to the ward and role.
• Complete training and assessment in defined practical skills (e.g., cannulation, ECG, venepuncture) to support the trained staff in delivering optimum patient management.
• Maintain stock levels by using ordering systems and assist trained staff with ordering of specialist supplies and equipment.
• Support the designated trained staff with link nurse support and cascade training.
• Handle patient property and valuables with accurate documentation where appropriate.
• Utilise IT systems to ensure accurate and timely patient data.
• Support the team during expected clinical events requiring high but unpredictable physical effort according to patient need.
• Support staff and patients in difficult situations arising in the clinical area (e.g., after receipt of bad news or following an unexpected event).
• Maintain a clean and safe environment in line with Trust standards, infection control, and health and safety policies.
• Promote and monitor adherence to health and safety and Trust policies designed to protect staff and service users from known hazards.

Additional information

About the Trust: University Hospitals Coventry and Warwickshire NHS Trust is rated as good by the Care Quality Commission and is one of the largest teaching Trusts in the UK. The Trust values diversity and strives to create an inclusive environment where equality and human rights principles are promoted as part of the organisation\'s core values.

Advert details: This advert closes on Friday 26 Sep 2025.