Healthcare Support Worker, Emergency Medicine

University Hospitals Coventry And Warwickshire Nhs Trust; Coventry; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a compassionate Healthcare Support Worker (Band 3) to join the busy Emergency Department. You will work alongside registered nurses, doctors and the multidisciplinary team to deliver safe, patient-centered care across ages and a range of conditions.

You will help with patient flow, routine observations, venepuncture and specimen transport while maintaining dignity and high infection-control standards.

Qualifications

• NVQ Level 3 in care or willing to working towards
• Demonstrate basic numeracy and literacy skills
• Recent clinical experience working within the Emergency Department

Responsibilities

• Provide direct patient care under the supervision of registered healthcare professionals.
• Undertake and record routine clinical observations including NEWS2 assessments.
• Assist patients with personal care, mobility and activities of daily living.
• Support patient flow throughout the Emergency Department.
• Perform venepuncture and ECG recording.
• Assist with specimen collection and ensure timely transportation of samples.

Skills

Patient focused

Good communication

Observation taking

Venepuncture

MAPA training

Education

NVQ Level 3 in care

Care Certificate

Job description

Job summary

Join Our Emergency Department Team

We are seeking enthusiastic, compassionate, skilled and motivated Healthcare Support Workers to join our busy and dynamic Emergency Department team.

This is an exciting opportunity to work at the forefront of emergency care, supporting patients of all ages who present with a wide range of conditions, from minor injuries to life‑threatening emergencies. As a Band 3 Healthcare Support Worker, you will play a vital role in delivering high‑quality, patient‑centred care within a fast‑paced and rewarding clinical environment.

Working alongside registered nurses, doctors, advanced clinical practitioners and the wider multidisciplinary team, you will help ensure patients receive safe, effective and compassionate care while maintaining the highest standards of dignity and respect.

You would be expected to flexibly work across the emergency medicine footprint if required for safe skill‑mix.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• Provide direct patient care under the supervision of registered healthcare professionals.
• Undertake and record routine clinical observations, including blood pressure, pulse, temperature, oxygen saturations and NEWS2 assessments.
• Assist patients with personal care, mobility and activities of daily living.
• Support patient flow throughout the Emergency Department.
• Perform venepuncture and ECG recording (following competency assessment and training).
• Assist with specimen collection and ensure timely transportation of samples.
• Prepare clinical areas and equipment for patient assessment and treatment.
• Maintain accurate patient documentation and electronic records.
• Support infection prevention and control standards.
• Respond appropriately to deteriorating patients and elevate concerns promptly.
• Contribute to creating a positive patient experience through excellent communication and compassionate care.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Responsible for own actions, ensuring all patient interactions/observations are communicated to trained staff.
• Show dignity and respect in dealings with patients, staff and visitors.
• Undertake agreed clinical and non-clinical tasks following training, ensuring referral to the appropriate trained staff as appropriate.
• Organise own daily workload e.g. use and cleaning of identified medical and non-medical equipment (beds, hoists etc.).
• Assist with personal patient care e.g. feeding and toileting.
• Support less experienced members of staff in their orientation to the ward and role
• Utilise IT systems to secure accurate and timely patient data
• Support the team in expected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need
• Support staff and patients exposed to difficult situations arising in the clinical area e.g after receipt of bad news or following an unexpected event
• Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.
• Ensure daily cleaning checks are completed and cubicles ready for use.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.

Person Specification

Qualifications

Essential

• NVQ Level 3 in care or willing to working towards
• Demonstrate basic numeracy and literacy skills

Experience

Essential

• Recent clinical experience working within the Emergency Department.
• Experience of supporting a small team.
• Completed Care Certificate

Knowledge

Essential

• Understanding of Trust Policy and Procedure
• To take lead within their own clinical area.

Desirable

• An understanding of current issues relating to the NHS.

Skills

Essential

• Patient focused
• Good communication and interpersonal skills
• Capable of dealing with sensitive and distressing situations
• Able to use initiative
• Basic IT skills
• Observation taking and recording
• Cannulation and venepuncture
• ECG's
• BM's
• Urinalysis and pregnancy test
• Wound care
• MAPA training
• Ability to prioritise and manage workload

Desirable

• Experience of complex wound dressings.
• Use of ABG machine for VBG's
• Wound closure
• Able to apply walking boots/splints and to assess patients for crutches where required.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk

Employer contact details

For questions about the job, contact:

Clinical Nurse Manager

Sonia Wootton

[e-mail]

02476966225

Details

Date posted

30 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-ACS-B3-8331257

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Supporting documents

Privacy notice

University Hospitals Coventry and Warwickshire NHS Trust's privacy notice (opens in a new tab)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).