Healthcare Support Worker - Emergency Department (Band 2)

Airedale NHS Foundation Trust; York; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Healthcare Support Worker in the Emergency Department. This role offers a unique opportunity to be part of a dedicated team striving to provide exceptional care to patients and their families. With a focus on professional development, you will receive support to enhance your skills and knowledge in a modern facility. As the department evolves, your contributions will play a vital role in shaping the future of healthcare delivery in the community. If you are passionate about making a difference and delivering compassionate care, this position is perfect for you.

Qualifications

• Experience in a care setting is essential, especially in emergency/urgent care.
• Strong communication skills and teamwork are vital.

Responsibilities

• Deliver clinical and therapeutic care under supervision.
• Organize and prioritize work activities effectively.
• Assist with patient hygiene and mobility needs.

Skills

Excellent written and communication skills

Ability to use Trust computer system

Able to work as part of a team

Previous experience of dealing with general public

Education

Level 2 Diploma in Health and Social Care

Care Certificate

Level 3 Diploma in Health and Social Care

Job description

Main area: Emergency Department

Grade: NHS AfC: Band 2

Contract: 9 months (1x 37.5 Hour Post - Fixed Term Contract, 1 x 30 hours permanent)

Hours: Full time - 37.5 hours per week (Flexible working covering a 24 hour service, including weekends)

Job ref: 423-6970649

Employer: Airedale NHS Foundation Trust

Employer type: NHS

Site: Airedale General Hospital

Town: Steeton

Salary: £23,615 pro rata per annum

Salary period: Yearly

Closing: 12/02/2025 23:59

Healthcare Support Worker - Emergency Department (Band 2)

Be part of our future landscape.

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.

Job overview

Our Emergency department is on a journey to become one of the best in the country and our hope is that you will want to join us and help us to develop our department in providing the best care to the patients and relatives we serve.

We have modern facilities and work closely within the MDT, to form a formidable team, that consistently provides outstanding care.

Our promise to you is, we will support you to reach your full potential, and help develop you to becoming an outstanding HCSW – we have a dedicated practice educator for the department, and we offer development opportunities to enhance your knowledge and skills.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

Main duties of the job

If you want to be part of a team helping to develop services, then we would look forward to meeting you.

1. The delivery of clinical and therapeutic care, within the clinical setting within set protocols and within the scope of the HCSW, under the guidance and supervision of the Registered Practitioner.
2. Organise and prioritise time and work activities effectively.
3. Acts on own initiative in delivering patient care with indirect supervision.
4. Contributes to patient assessment, planning and delivery of nursing care ensuring the highest possible standard under supervision of Registered Practitioners.
5. Undertakes a range of delegated clinical care duties, records patients observations and collects specimens and samples as instructed.
6. Ensure care is documented accurately and in a timely manner as per Trust policy and contributes to updating patients records.
7. Ensure that patients and relatives are treated with courtesy at all times and the individual needs of patients are respected.
8. Promotes and participates in Health Education.
9. Maintain confidentiality of all patients and work related issues.
10. Actively participates in Departmental Team Development and Nursing Team Development.

Working for our organisation

We are always looking for enterprising and innovative approaches to the way we provide our services. We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients.

Detailed job description and main responsibilities

Caring for Patients:

1. Maintain a courteous and helpful manner at all times.
2. Welcome patients, relatives and visitors to the department.
3. Ensure that any care or information given does not go beyond the limit of your skills, training or scope of practice.
4. Assist with all aspects of patient hygiene needs.
5. Assist patients to the toilet or give urinals, bedpans or commodes.
6. Assist patients to mobilise, with or without the use of aids.
7. Check that all necessary personal effects are within reach of the patient.
8. Ensure patient’s discomfort/pain is observed and reported to registered nurse.
9. Assist with the care of the dying patient and their relatives and friends.
10. Ensure that the patient’s property is handled in accordance with Trust procedures.
11. Help in the preparation of patients for special treatments.
12. Be proactive when assisting with patient discharge.
13. Ensure SystemOne is updated when you are admitting, moving, transferring or discharging patients.
14. Be aware of the particular nursing needs of the patient.
15. Transport patients to other departments within the hospital.
16. To undertake and record patient observations as agreed by person in charge.
17. Where appropriate assist patients to eat and drink.
18. Be sensitive to ensure that patient privacy and choice is maintained.
19. Assist with trolley preparation and ensure that the patient is comfortable.
20. Ensure that the department areas are clean and tidy.
21. Ensure all documentation is recorded accurately.
22. Demonstrate effective communication using basic computer skills.
23. Be aware of current hospital procedure on Fire and Resuscitation.
24. Follow safe working practices.
25. Help patients/relatives overcome barriers to understanding when English is not their first language.
26. Reporting all complaints and untoward occurrences.
27. Present a clean smart and professional appearance.

Person specification

Skills

• Excellent written and communication skills.
• Ability to use Trust computer system.
• Able to work as part of a team.
• Previous experience of dealing with general public.

Qualifications

• Level 2 Diploma in Health and Social Care.
• Care Certificate.
• Level 3 Diploma in Health and Social Care.

Experience

• Significant experience of working within a care setting.
• Emergency/Urgent Care Experience.

Values and Behaviours

• Put the patient first by being happy, helpful, caring, respectful and patient.
• Always taking opportunities to improve, encouraging excellence.
• Work as one team – communicate, collaborate and share.

Knowledge

• Has an understanding of the working of an acute NHS Trust.
• Has an understanding of the risk management issues which may arise.

We are happy to discuss flexible working opportunities.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.