Healthcare Support Worker - Emergency Department

NHS; Southampton; Hybrid; GBP 25,000; Full time

Job summary

A leading healthcare provider in Southampton is looking for a Healthcare Support Worker to support patients in the Emergency Department. Candidates should be compassionate, flexible, and possess excellent communication skills. The role includes various tasks such as personal care, assisting with mobility, and specimen collection. The position offers comprehensive training and development opportunities, with potential for career advancement within the NHS. Competitive salary and benefits are included.

Benefits

Minimum 35 days paid holiday

Access to NHS discounts

Onsite subsidised restaurants

Guaranteed contracted hours

Continued professional development

Qualifications

• Experience in an acute hospital setting is desirable.
• Ability to work various shifts including mornings, evenings, and nights.
• Understanding of the role of Healthcare Support Worker.

Responsibilities

• Wash and dress patients and aid in personal hygiene.
• Assist patients to access and use toilet facilities.
• Serve meals and help feed patients.
• Collect pathological specimens like urine and sputum.

Skills

Compassionate care

Excellent communication skills

Team collaboration

Flexibility

Education

Completed care certificate or ability to complete within 6 months

Job description

Job summary

Are you compassionate, caring and communicative? Would you like to be the best you can be or grow your career in a world-class teaching hospital? Have you been considering a change of occupation and looking for secure and rewarding employment?

We believe our Healthcare Support Worker (HCSW) role offers this opportunity and our tailored training programme supports you to develop in your career.

We are excited to offer an opportunity for healthcare assistants to join our Emergency Department at University Hospitals Southampton NHS Foundation Trust (UHS).

As a large teaching hospital and Major Trauma Centre, we are committed to providing exceptional care for both adults and children. We continually assess and improve our approach to major trauma care. As one of the largest acute teaching Trusts in England, we provide numerous learning and development opportunities to help you achieve your career goals.

If you are looking to start your journey within healthcare, then we would love to hear from you. We offer continuous training and development opportunities to help you reach your potential. You'll start your career with us by following a 1-week full-time and in-depth induction that will enable you to complete your Care Certificate, find your feet within the hospital, and quickly embed yourself as part of our team.

Main duties of the job

Here at UHS, we recognise that Healthcare Support Workers from different employment backgrounds can bring a breadth of knowledge and new ideas.

What You Will Do

This role is diverse and will involve essential emergency skills such as applying plaster casts, venepuncture, and cannulation. You will be responsible for patient assessments and meeting care needs, while also contributing to improved nursing quality, including initiatives related to dementia and mental health.

What We're Looking For

We seek a caring and compassionate healthcare assistant who thrives in a busy and rewarding environment. Excellent communication skills and a collaborative approach to delivering high-quality care to all patients in the emergency department are essential.

The Emergency Department operates 24/7, so some flexibility will be required to meet service needs. Our department is known for its innovative approach and is increasingly recognized for its clinical academic work in emergency care, enabling us to deliver expert care, education, and support to patients with complex needs during their most critical moments.

Applicants that have applied and been unsuccessful in the last 6 months, do not need to re-apply or submit another application.

About us

A Healthcare Support Worker at UHS is not just a job, it's a career opportunity that can start your exciting journey within healthcare. Our HCSW's receive top industry training and development, with a tailored career programme and amazing links to support nursing or higher healthcare apprenticeships. We lead the way in benefits too - our HCSWs receive:

• A minimum of 35 days paid holiday (pro rata)
• A two-week intensive induction to set you up for success in your new role
• Guaranteed contracted hours
• Access to extra shifts and overtime pay for those who want it
• A mentoring team that is dedicated to our HCSWs, who will help you with emotional, personal, and professional support
• A central hospital location with great transport links and reduced fares for UHS staff
• Continued professional development
• A generous pension scheme and life insurance
• Access to national and local NHS discounts including popular high street and online retailers
• Onsite subsidised restaurants, cafes and high-street shops
• Financial awards through our refer a friend scheme
• An internal mover process which allows you to transfer wards every six months if you wish
• Support with flexible working requests which are regularly reviewed against the service need.

We consider both Part-Time and Full-Time applications, but you MUST be able to work a variety of shifts and days of the week as UHS operates a 24 hours a day service, 365 days of the year.

Unfortunately, we cannot currently offer set shifts e.g. nights only.

Details Date posted

08 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum (Pro Rata)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

188-HCSW060725

Job locations

Southampton General Hospital

Tremona Road

Southampton

SO14 2AA

Job description Job responsibilities

As a Healthcare Support Worker, you will work under the guidance of a Registered Nurse or healthcare professional within the Emergency Department. You will help our nurses and doctors at UHS, by offering the highest standards of personal care and support to our patients.

Your main day-to-day duties will include and :

• Washing and dressing patients and aiding in their personal hygiene
• Assisting patients to access and use toilet facilities
• Serving meals and helping to feed patients
• Helping patients to safely move around
• Assisting with bed making, cleaning tasks, errands, or general duties
• Collecting pathological specimens e.g., Urine, faeces, sputum
• Making patients and their families feel comfortable

Development

After you have completed your 1-week foundation induction you will attend an extended induction consisting of 1 study day per month for 5 months (total 5 study days). During this time, with the support of your line manager you will be learning the additional skills necessary to be a Senior Healthcare Assistant such as:

• Taking physiological measurement
• Maintaining patients skin integrity
• Local specific skills such as cannulation, catheterisation and ecgs.

Upon successful completion of this training and its associated competency document containing the core HCSW competencies as well as the additional competencies required for a Band 3, you will progress into a Band 3 Senior Healthcare Support Worker role.

Please read the attached person specification and job description as this will support you in your application, and then apply via the link. If your application is successful, we will contact you to arrange a screening telephone call to discuss next steps.

Our remote HCSW interviews currently occur on Wednesdays over MS Teams.

Our fantastic staff can teach you the required skills if you share our values, are ready to learn and:

• Be able to work a variety of shifts as part of your work roster. You will cover somemornings(shifts could start from 7am ending around 3pm),short days & long days(shifts are generally 8 12 hours long and occur between 7am and 8pm),evenings(till around 8pm) andnights(from around 7pm to 7am the next day)
• Be available to work any day from Monday to Sunday depending on your shift pattern, including bank holidays
• Have excellent communication and interpersonal skills
• Are happy to carry out a variety of tasks - including personal hygiene care to patients of all ages and backgrounds.

If youre the kind of person who believes in putting patients first, is always looking to improve and are a team player, then wed love to hear from you!

Job description Job responsibilities

As a Healthcare Support Worker, you will work under the guidance of a Registered Nurse or healthcare professional within the Emergency Department. You will help our nurses and doctors at UHS, by offering the highest standards of personal care and support to our patients.

Your main day-to-day duties will include and :

• Washing and dressing patients and aiding in their personal hygiene
• Assisting patients to access and use toilet facilities
• Serving meals and helping to feed patients
• Helping patients to safely move around
• Assisting with bed making, cleaning tasks, errands, or general duties
• Collecting pathological specimens e.g., Urine, faeces, sputum
• Making patients and their families feel comfortable

Development

After you have completed your 1-week foundation induction you will attend an extended induction consisting of 1 study day per month for 5 months (total 5 study days). During this time, with the support of your line manager you will be learning the additional skills necessary to be a Senior Healthcare Assistant such as:

• Taking physiological measurement
• Maintaining patients skin integrity
• Local specific skills such as cannulation, catheterisation and ecgs.

Upon successful completion of this training and its associated competency document containing the core HCSW competencies as well as the additional competencies required for a Band 3, you will progress into a Band 3 Senior Healthcare Support Worker role.

Please read the attached person specification and job description as this will support you in your application, and then apply via the link. If your application is successful, we will contact you to arrange a screening telephone call to discuss next steps.

Our remote HCSW interviews currently occur on Wednesdays over MS Teams.

Our fantastic staff can teach you the required skills if you share our values, are ready to learn and:

• Be able to work a variety of shifts as part of your work roster. You will cover somemornings(shifts could start from 7am ending around 3pm),short days & long days(shifts are generally 8 12 hours long and occur between 7am and 8pm),evenings(till around 8pm) andnights(from around 7pm to 7am the next day)
• Be available to work any day from Monday to Sunday depending on your shift pattern, including bank holidays
• Have excellent communication and interpersonal skills
• Are happy to carry out a variety of tasks - including personal hygiene care to patients of all ages and backgrounds.

If youre the kind of person who believes in putting patients first, is always looking to improve and are a team player, then wed love to hear from you!

Person Specification Qualifications Essential

• Completed care certificate or ability to complete within 6 months of appointment.

Desirable

• BTEC level 2 or above in health and social care. Interested in undertaking further training.
• Level 3 qualification; BTEC, L3 diploma, A levels.

Previous or Relevant Experience Desirable

• Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
• Understanding of acute hospital environment and the role of HCA

Trust Values Essential

• Patients First
• Always Improving
• Working Together

Person Specification Qualifications Essential

• Completed care certificate or ability to complete within 6 months of appointment.

Desirable

• BTEC level 2 or above in health and social care. Interested in undertaking further training.
• Level 3 qualification; BTEC, L3 diploma, A levels.

Previous or Relevant Experience Desirable

• Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
• Understanding of acute hospital environment and the role of HCA

Trust Values Essential

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO14 2AA

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)

Employer details Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO14 2AA

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)