Healthcare Support Worker - Clinical Care - Virtual Ward

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Norwich is seeking a Healthcare Support Worker to join their innovative Virtual Ward Team. This role involves supporting patients with remote monitoring equipment to ensure safe and compassionate care in their homes. Ideal candidates will have experience in patient education and strong communication skills. This position offers various NHS benefits, flexible working hours, and opportunities for career development.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Access to staff physiotherapy

Free confidential counselling support

On-site nursery

Qualifications

• Experience providing education to patients on remote monitoring.
• Ability to monitor and document patient observations accurately.
• Strong communication skills for remote support.

Responsibilities

• Provide education to patients on remote monitoring equipment.
• Monitor patient observations and escalate concerns.
• Provide remote support via phone or video calls.
• Document all care accurately using electronic systems.

Skills

Education on remote monitoring equipment

Patient observation monitoring

Remote support communication

Troubleshooting equipment

Documentation accuracy

Liaising with multidisciplinary teams

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


Are you passionate about delivering high- quality care in innovative ways?

Join our dynamic, award-winning Virtual Ward Team at the Norfolk and Norwich University Healthcare Trust (NNUHFT) , where we are at the forefront of transforming patient care through remote monitoring and virtual support.

As a healthcare support worker you will play a vital role in supporting patients and their loved ones with remote monitoring equipment. Allowing them to recover and be treated in their own homes, and reduce their hospital stay.

You will work closely with the whole team to ensure patients receive safe, compassionate and effective care at home.

The post is based at the NNUHFT site.

If you are ready to be part of our pioneering service that is shaping the future of healthcare, we would love you to apply.

Key responsibilities:

- Provide education to patients on remote monitoring equipment
- Monitor patient observations and escalate concerns accordingly
- Provide remote support to patients via phone or video calls
- Assist with equipment set up and troubleshooting
- Document all care accurately using electronic systems
- Promote independence and wellbeing in patients
- Liaise with members of the multi-disciplinary team

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Wednesday 6 Aug 2025