Healthcare Support Worker - AMU

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 24,000 - 29,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking a motivated individual to join their well-established team. The role involves supporting a clinical environment and assisting with delivering patient care while maintaining high standards of customer service and confidentiality.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Qualifications

• Meets all essential criteria as per attached job description/person specification (for both experience and skills).

Responsibilities

• Support clinical environment focusing on patient comfort.
• Assist patients in achieving physical, spiritual, and psychological comfort.
• Participate in care delivery under supervision of a registered nurse.

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Successfully complete a locally approved orientation programme.

• To support a clinical environment that is patient and public focused.
• To assist patients to achieve physical spiritual and psychological comfort.
• To participate in the delivery of patients care and undertake clinical duties that are allocated and directly supervised by a registered nurse.
• Exchanges factual information with patients using persuasion, reassurance, tact, empathy; may be barriers to understanding.
• To share with Team Leader information relating to the patients care.
• Assist with patients nutritional needs to include feeding assistance.
• To report any changes in a patient’s condition to the nurse in charge and respond to clinical urgencies.
  
  

We are looking for a highly motivated, enthusiastic and forward thinking individual to join our well established team on AMU. If this sounds like you, then please apply!

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed

Main duties of the job

• To utilise customer care skills when caring for patients and relatives
• To maintain and protect confidential information relating to patients
• To assist the qualified nurse in recording and maintaining documentation
• To establish and maintain good working relationships with patients, relatives and members of the inter-disciplinary team.
• To work as a key member of the team with the patient to reach your negotiated goals
• Assist staff as necessary with the smooth running of their areas.
• To act always in accordance with ABUHB policies and procedures
• To ensure all accidents, incidents and complaints are reported and to assist in the investigation of them
• To attend and participate in ward/department/area meetings
• To report any concerns regarding patient care or environment to the Nurse in Charge.
• To be aware of Clinical Governance and act within the ABUHB Clinical Governance framework.
• To undertake and participate in statutory training and in service Programmes
• To participate in annual personal review being cognisant of service needs
• To have basic computer skills Speciality Specific Activities
• Maintenance of a clean environment and the equipment used
• Maintain stock levels & the putting away of delivered stores
• Be proficient & perform record keeping as appropriate. Recording the observations e.g., fluid balance, stool charts etc
• Performing BM’s for Blood Glucose monitoring
• Assists patients with personal needs
  
  

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And/or Knowledge

Essential criteria

• Meets all essential criteria as per attached job description/person specification
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification
  
  

Experience

Essential criteria

• Meets all essential criteria as per attached job description/person specification
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification
  
  

Aptitude and Skills

Essential criteria

• Meets all essential criteria as per attached job description/person specification
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification
  
  

Other

Essential criteria

• Meets all essential criteria as per attached job description/person specification
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification