Healthcare Support Worker

Calderdale and Huddersfield Solutions Ltd; Huddersfield; On-site; GBP 23,000 - 28,000; Part time

Job summary

Calderdale and Huddersfield NHS Foundation Trust is seeking an enthusiastic Health Care Assistant band 2 or Clinical Support Worker band 3 to join the ENT Outpatient Department across CRH, Acre Mills, and HRI. The role requires good interpersonal skills and the ability to work with initiative in a supportive inpatient/outpatient team.

The post offers flexible working arrangements with part-time hours and cross-site coverage, delivering high standards of compassionate care and supporting daily

Qualifications

• English and Maths GCSE grade 9-2 (A*-E) or equivalent
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate
• Moving and Handling
• Infection Control
• Customer Care
• Health Care Assistant core competencies

Responsibilities

• Provide compassionate care maintaining patient privacy and dignity
• Assess patients using observations and safety tools
• Escalate abnormal findings as needed
• Input patient care data into computer systems
• Explain OPD journey to patients and carers
• Work with nurses, AHPs and doctors within scope of practice
• General housekeeping and administrative duties as required

Skills

Good communication

Teamwork

Initiative

Patient-centered care

Education

GCSE English & Maths

Care certificate or NVQ level 2

Tools

Computer systems

Job description

Main area Outpatients Grade NHS AfC: Band 2 Contract 9 months (Fixed Term or Secondment - 2 days per week and one week in 4 would be 3 days. To cover cross-site working between CRH, Acre Mills, and HRI) Hours

• Part time
• Flexible working

19 hours per week (up to 37.5 hours per week) Job ref 372-FSS3050-D

Employer Calderdale and Huddersfield NHS Foundation Trust Employer type NHS Site Calderdale Royal Hospital and Huddersfield Royal Infirmary. Town Huddersfield/Halifax Salary £25,272 per annum, pro rata Salary period Yearly Closing 27/09/2026 23:59 Interview date 15/10/2026

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

We are seeking an enthusiastic, polite, confident, resilient and organised individual to join the ENT ODP Service as a Health Care Assistant band 2 or Clinical Support Worker band 3 (depending on experience) .

You will be expected to have good interpersonal and communication skills to deal with the numerous patients that visit outpatients on a daily basis.

Be able to work without constant direct supervision using initiative within the level of competence for the post.

Act as a role model at all times, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback.

The successful candidate will undertake a range of clinical duties to promote patient safety. Other duties include completing mandatory training.

Main duties of the job

• To provide a high standard of individualised compassionate care to patients, whilst maintaining at all times, their privacy and dignity.
• To assess patients using observations and relevant safety tools.
• To identify abnormal findings and to ensure appropriate escalation process takes place
• To use the computer systems to input patient care.
• To communicate to the patient and carers their OPD journey
• To work along side the nurses, AHP and doctors within scope of practice.
• General housekeeping on the unit.
• Admin work accordingly and when required.

Working for our organisation

There is the expectation that you will be expected to work across the sites of Calderdale and Huddersfield NHS Foundation Trust on a regular basis.

Detailed job description and main responsibilities

• The post holder will work as part of the Outpatient Department at CRH, HRI and Acre
• To assist the multidisciplinary team to provide exemplary and compassionate care within the outpatient setting.
• To actively assist in the delivery of individual programmes of care under the direction of qualified staff and alone.
• To participate as an effective member of the team.
• To follow instructions and report any changes
• To proactively support the provisions of high standards of nursing care in the outpatient setting

For further information, please see the attached Job Description and Person Specification

Person specification

QUALIFICATIONS/TRAINING

• English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
• Willingness to undertake any training or development relevant to the role
• Moving and Handling
• Infection Control
• Customer Care
• Competent / able to evidence the completion of Health Care Assistant core competencies

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Previous employment with a healthcare setting
• Insight into the roles of responsibilities of the post
• Demonstrate a commitment to a caring profession
• Understand the importance of record keeping
• Literacy Skills
• Experience of record keeping

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Ability to work as a team member
• Ability to work in a busy environment
• Able to use own initiative
• Aware of own limitations/ level of competence
• Good communication Skills

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [e-mail] for assistance.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Jane Cash Job title Nurse Manager Telephone number 07770 644998 Additional information

Please contact Jane Cash OPD manager for further information or informal visit to the department. Informal visits are encouraged.

At Calderdale and Huddersfield NHS Foundation Trust, we are excited to offer a range of volunteering roles, providing rewarding personal and professional opportunities for people from all backgrounds across a wide age range from our local communities, ensuring our volunteers are representative of our service users.