Healthcare Support Worker

NELFT NHS Foundation Trust; Greater London; Remote; GBP 26,000 - 27,000; Full time

Job summary

North East London NHS Foundation Trust is seeking a Healthcare Support Worker to join the team at the Axe Street Child & Family Centre. This full-time, permanent role offers 37.5 hours per week with a Band 3 salary (£25,760–£27,476).

You will support children and young people with Special Educational Needs across Paediatrics, CLA and CAMHS, working closely with multidisciplinary teams. You will undertake measurements, record data in EPR and BCYP records, and communicate findings promptly to

Qualifications

• Basic IT understanding and ability to use IT systems.
• Strong communication skills, clear and sensitive.
• Good organisational skills to manage tasks and prioritise workload.
• Ability to work collaboratively as part of a multidisciplinary team.
• Confidentiality and data protection awareness in healthcare.

Responsibilities

• Support children and young people across Paediatrics, CLA and CAMHS.
• Undertake measurements (weight, height, head circumference, blood pressure) and record data in EPR and BCYP records.
• Record data accurately in BCYP records and EPR where appropriate.
• Communicate findings to the relevant clinician promptly to support decision-making.

Skills

Basic IT skills

Communication skills

Organisational skills

Teamwork

Confidentiality

Tools

EPR systems

Job description

Healthcare Support Worker — North East London NHS Foundation Trust

We are seeking a dedicated Healthcare Support Worker to join our team at the Axe Street Child & Family Centre. This is a full-time, permanent role working 37.5 hours per week, with a salary aligned to Band 3 (£25,760–£27,476). This position offers the opportunity to make a meaningful impact by supporting children and young people with Special Educational Needs across Paediatrics, Children Looked After (CLA), and Children and Adolescent Mental Health Services (CAMHS).

About North East London NHS Foundation Trust

North East London NHS Foundation Trust is committed to delivering high-quality care and support to our diverse communities. As an organisation, we value inclusivity, collaboration, and innovation, striving to create a supportive environment where everyone can thrive. We are proud to offer services that make a positive difference in people's lives, with a particular focus on ensuring equity in access to healthcare and empowering our teams to deliver person-centred care.

The Role

In this role, you will play a vital part in supporting the health and wellbeing of children and young people, contributing to their care across a range of services. Your work will involve close collaboration with multidisciplinary teams to ensure accurate and timely support is provided, enabling clinicians to deliver the best possible outcomes.

• Work with children and young people with Special Educational Needs across Paediatrics, CLA, and CAMHS.


• Undertake measurements such as weight, height, head circumference, and blood pressure, ensuring accuracy in recording data in the Electronic Patient Records (EPR) and BCYP’s records (red book).


• Communicate findings effectively to the relevant clinician in a timely manner to support their decision-making.

Essential Skills and Qualifications

• Basic awareness of IT systems and the ability to use them effectively.


• Strong communication skills, with the ability to convey information clearly and sensitively.


• Effective organisational skills to manage tasks efficiently and prioritise workload.


• Ability to work collaboratively as part of a multidisciplinary team.


• An understanding of confidentiality and data protection in a healthcare setting.

Why Join Us?

• Contribute to meaningful work supporting children and young people with diverse healthcare needs.


• Enjoy a competitive salary aligned to Band 3, with opportunities for professional growth and development.


• Be part of an inclusive, supportive organisation committed to equity, progression, and creating positive change.

Working for Us
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:

• We are kind.


• We are respectful.


• We work together with our communities.

These three values help us to strive to provide the best care by
the best people.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the
allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. Theinduction will be held at our head office in Goodmayes Hospital.

Probationary Period
This post will be subject to a probationary period.

High Cost Area Supplement – Outer London(B&D, Redbridge, Havering and Waltham Forest, Goodmayes)
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,870 to a maximum of £6,137 p.a. pro rata for part time).

Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.

Applications should be written in your own words and accurately represent your knowledge, skills and experience.

We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.