Healthcare Support Worker

Integrated Care System; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in East Midlands is seeking a Healthcare Support Worker to deliver high-quality nursing care. You will assist patients in various health management activities while working alongside a dedicated team. Ideal candidates will have a Care Certificate and experience within healthcare settings. The role offers a comprehensive benefits package, including NHS Pension and flexible work-life balance.

Benefits

NHS Pension 2015 Scheme

Generous annual leave entitlement

Access to education and training opportunities

Flexible work-life balance

Cycle to work scheme

Free parking across many sites

Qualifications

• Experience in a healthcare setting caring for others.
• Commitment to professional development.

Responsibilities

• Perform venepuncture and support patients with home BP monitoring.
• Conduct risk assessments for frailty and offer lifestyle advice.
• Communicate effectively with patients and document care accurately.

Skills

Quick to learn

Hardworking

Highly motivated

Confident in teamwork

Education

Care Certificate or equivalent training

GCSE grade A-C/Functional skills level 2 in English and Maths

Tools

SystemOne Clinical System

Job description

Employed through PICS but working within and for Mansfield North Primary Care Network, the post holder will deliver high quality, safe nursing care to the PCN population. Supported by the PICS Lead Nurse, Community based RGN Practice Nurses, Nurse Associates, GPs and PCN Management team, they will deliver care within the boundaries of their role and within the organisations policies and protocols, focusing on supporting patients with health needs, promoting self-care, monitoring long term conditions, health prevention and screening activities.

We are looking for a Healthcare Support Worker who is enthusiastic about providing high quality care to Mansfield North patients. They will need to be quick to learn, hardworking, highly motivated and have the confidence to work independently as well as part of a team.

ABOUT THE PCN

Mansfield North PCN is made up of 5 practices; Orchard Medical Practice, Oakwood Surgery, Meden Medical, Pleasley Surgery and Sandy Lane Surgery which are all located in Mansfield and the surrounding area and covers a population of approximately 60,000. We work collaboratively with our local health and non-health partners as we believe we can achieve more by working together by harnessing the strengths of all partners. We like to be innovative and try new things and new approaches, reflecting on our actions with a view of continuous improvement.

Main duties of the job

KEY RESPONSIBILITIES

Being an accountable professional

Promoting health and preventing ill health

Providing and monitoring care

Working in teams

Improving safety and quality of care

Contributing to integrated care

KEY REQUIREMENTS

Care Certificate or equivalent training and experience

GCSE grade A-C/Functional skills level 2 in English and Maths or equivalent

A demonstrable commitment to professional development

Experience within a health care setting and caring for others

Experience of SystemOne Clinical System

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)

• Alternative government-based scheme (subject to eligibility)
• Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Free parking across many sites
• Personalised induction into the company and job role

Job responsibilities

KEY RESPONSIBILITIES

Clinical Practice:

To perform venepuncture for patients including patients from sixteen years old, using vacutainer system and use the electronic request system (ICE) to record blood sample requests.

To measure and record on practice/PCN approved templates, physiological signs - alerting a registered practitioner in an appropriate timeframe if physiological signs are outside normal parameters.

Blood pressure

Pulse rate and rhythm

Temperature

Height and weight (BMI)

To support patients and families with home BP monitoring when clinically indicated

To test urine specimens using appropriate equipment and prepare samples for hospital transportation and analysis if required.

Undertake ECGs as requested & report to the appropriate registered clinician.

To perform simple dressing regimes including the removal of clips and sutures.

To undertake foot risk assessment checks on diabetic patients

Perform ear irrigation.

To undertake NHS Health Checks Part 1 (collection of data)

To administer B12 and immunisations within the adult immunisation schedule when there is a registered health care professional on the premises. Administration will be under a Patient Specific Direction.

To undertake risk assessments for frailty regarding falls, pressure damage and nutrition

To offer patients lifestyle advice

To identify if patients would benefit from referrals to others health and social services and escalate this to the community based practice nurse

To perform other tasks as appropriately trained and agreed to meet the needs of the PCN.

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Communicate in an appropriate timeframe, any concerns about patients health status to a registered clinician.

Document care and accurately record data using SystmOne.

Contribute to the work of the PCN practice teams in by utilising the data from SystmOne and other information systems to improve care.

Delivering Quality Service:

Work with the community practices nursing and practice teams to assess effectiveness of care delivery, for example through assisting with audits, reviews and evaluation of care.

Support and participate in shared learning across the practice and wider organisation.

Team Working:

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care.

Escalate patients concerns to the RGN community based practice nurse or, in their absence, to registered health care professionals in the GP practice teams.

Management of Risk:

The post holder must comply with all PICS policies and procedures which aim to ensure safe practice and minimise risk. This includes:

Infection control / needlestick Protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to the manager. All staff should attend infection control training and updates as required.

Health and safety / COSHH policy

Learning and Development:

The post holder should only undertake tasks for which he / she is competent.

Any training / development needs should be discussed with the manager.

The post holder is expected to undertake all mandatory training, relevant additional training and participate in clinical supervision / reflection on practice.

The post-holder is required to attend clinical / nurse meetings and participate in an annual appraisal which includes review of this job description.

Equity and Diversity:

Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.

Support people who need assistance in exercising their rights.

Adhere to local chaperoning policies.

• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

Responsibility:

• The post holder works under the overall direction of the community based RGN practice nurses but will be required to undertake home visits alone so they must be able to work on their own initiative but also as part of a multi-disciplinary team and have the ability to organise and prioritise their own daily workload. They must observe patient confidentiality at all times and work within their own personal competency.

Person Specification

Personal Qualities

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Experience

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

• Please provide details of your CPD, using examples where necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.