Healthcare Security Operations Officer

Medirest Signature; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dedicated security team member is sought for the Royal Devon University Healthcare Trust, ensuring a safe environment for patients, staff, and visitors. This critical role involves responding to security incidents, supporting clinical teams, and requiring previous experience in security along with strong communication skills. This role offers a competitive salary, with enhancements for night and weekend shifts.

Qualifications

• Experience of working in the security sector is essential.
• Experience of working in a public-facing or healthcare environment is desirable.
• Willingness to undertake training including physical intervention, conflict resolution and manual handling.

Responsibilities

• Responding to incidents involving theft, assault, and other security concerns.
• Supporting clinical teams with patients experiencing confusion or other behavioral issues.
• Writing accurate incident reports.

Skills

Communication skills

Calm under pressure

Team-focused attitude

Job description

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,click hereto find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Join a dedicated team delivering a professional, round-the-clock security service at the Royal Devon University Healthcare Trust. As part of our security team you’ll play a vital role in protecting our patients, staff, and visitors, helping to maintain a safe and supportive environment. From preventing crime and managing challenging behaviour to providing a reassuring presence on site, your work will directly support patient care across our busy hospital settings.

This role attracts salary enhancements (see below for more detail) - please note that we are a 24/7 service, 365 days a year.

About the Role

As a key member of the Estates and Facilities Division, you’ll be part of a highly responsive team providing 24/7 support across the Trust’s sites, including Wonford, Heavitree and Mardon House.

Your responsibilities will include:

• Responding to incidents involving theft, assault, anti-social behaviour, and other security concerns
• Supporting clinical teams with patients experiencing confusion, delirium, dementia or post-operative delirium
• Adapting your approach to ensure all interactions with patients are handled with empathy, professionalism and care
• Using de-escalation techniques as a first approach, backed up by accredited physical intervention training
• Writing accurate and timely incident reports and statements to support investigations or police involvement
• Monitoring and operating CCTV systems and supporting the Trust’s car parking team as required

You’ll be working an average 37.5 hours per week on a 4-week rolling rota with 12 hour day and night shifts, with enhancements for nights, weekends and bank holidays. These enhancements typically amount to an additional £5,000 per annum pro rata on top of the basic salary.

What we're looking for

• Strong verbal and written communication skills
• Experience of working in the security sector is essential.
• Experience of working in a public-facing or healthcare environment is desirable
• Ability to stay calm under pressure and respond with confidence and compassion
• Full clean UK driving licence - Manual and automatic transmission
• Willingness to undertake training including physical intervention, conflict resolution and manual handling
• A professional, approachable and team-focused attitude

Please note:

This role isnot eligible for sponsorshipunder the Skilled Worker visa route. The position does not meet the required criteria outlined by the UK's immigration regulations, such as being on the list of eligible occupations or meeting the necessary salary thresholds. As a result, candidates must have an existing right to work in the UK that does not require visa sponsorship. Applicants should ensure they possess the appropriate right to work before applying, as the Trust will not be able to provide support for visa applications or sponsorship for this role.

Working Pattern:37.5 hours per week. Day and Night shifts, 12 hours in duration, following a rolling 4 week pattern.

Interview Date:To be confirmed

For further information please contact:John Rowland, Deputy Security Manager on 01392 406568 or [e-mail]

Pay:The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers)

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

TheRoyal Devon University Healthcare NHS Foundation Trustwas established in April 2022, bringing together the expertise of both theRoyal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.