Healthcare Security Operations Officer

Royal Devon and Exeter NHS Foundation Trust; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Devon is seeking a Healthcare Security Operations Officer to deliver a professional security service. This role involves responding to incidents, supporting patients, and maintaining a safe environment in a hospital setting with a commitment to 24/7 shifts. Ideal candidates will have strong communication skills and prior security experience. Further training provided, with salary enhancements available.

Benefits

NHS pension

Flexible working

Cycle to work scheme

Qualifications

• Experience in healthcare or public-facing roles is desirable.
• Full UK driving licence (manual and automatic).
• Willingness to undertake relevant training.

Responsibilities

• Respond to incidents such as theft, assault, and anti-social behaviour.
• Support clinical teams with patients experiencing confusion.
• Monitor CCTV and support the parking team.

Skills

Strong communication skills

Experience in security

Ability to stay calm under pressure

Job description

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Healthcare Security Operations Officer, Exeter

Client:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

0412c8758e6d

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Role Summary

Join a dedicated team delivering a professional, round-the-clock security service at the Royal Devon University Healthcare Trust. As part of our security team, you’ll play a vital role in protecting patients, staff, and visitors, maintaining a safe environment. Your work will involve crime prevention, managing challenging behaviour, and providing reassurance across busy hospital settings.

This role offers salary enhancements and requires working 24/7, days a year.

About the Role

As a key member of the Estates and Facilities Division, you’ll support the Trust’s sites, including Wonford, Heavitree, and Mardon House, providing support across a 4-week rolling rota with day and night shifts, including enhancements for nights, weekends, and bank holidays.

Your responsibilities include:

• Responding to incidents such as theft, assault, and anti-social behaviour
• Supporting clinical teams with patients experiencing confusion, delirium, or dementia
• Handling interactions with empathy and professionalism
• Using de-escalation techniques and accredited physical intervention training
• Writing incident reports and supporting investigations
• Monitoring CCTV and supporting the parking team

Enhancements typically amount to an additional £5,000 per annum pro-rata on top of the basic salary.

What we're looking for

• Strong communication skills
• Experience in security is essential
• Experience in healthcare or public-facing roles is desirable
• Ability to stay calm under pressure
• Full UK driving licence (manual and automatic)
• Willingness to undertake relevant training
• Professional and team-focused attitude

Please note:

This role is not eligible for sponsorship under the Skilled Worker visa route. Candidates must have the right to work in the UK without visa sponsorship.

Working Pattern: To be confirmed

For more information, contact John Rowland, Deputy Security Manager, via email.

We value diversity and encourage applications from all backgrounds. Preference given to NHS At Risk staff in Devon.

The Trust reserves the right to close the vacancy early when sufficient applications are received.

About Us

We are the largest employer in Devon, providing a wide range of services across the region, including emergency, specialist, and general medical care, as well as social care services. Our state-of-the-art facilities and research links enable us to deliver world-class care.

We support our staff with flexible working, career development, and a range of benefits including NHS pension, discounts, and schemes like cycle to work.