Healthcare Customer Service Advisor

Michael Page Legal; York; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading healthcare organisation in York is seeking Customer Service Advisors to enhance their customer experience. This role offers a salary starting at £26,000+, training, and opportunities for progression within a supportive team environment. Flexible working hours and excellent perks such as a free on-site gym and generous holiday allowance are also provided.

Benefits

Full training provided

Central location in York

Free parking

Flexible working hours

Free on-site gym

Generous holiday allowance

Options to buy and sell holidays

Regular incentives

Qualifications

• Previous customer service experience required, ideally in healthcare, hospitality, or retail.
• Excellent communication skills and a confident telephone manner are essential.
• Empathy, understanding, and strong listening skills important.

Responsibilities

• Handle queries related to medical services primarily over the phone.
• Book doctor appointments and process claims.
• Provide guidance to ensure service level agreements are exceeded.

Skills

Communication skills

Problem solving

Team player

Resilience

Job description

Michael Page has partnered with a reputable Healthcare Organisation in York. The business is looking for Customer Service Advisors to join their team on a permanent basis, starting in September.

This is an exceptional opportunity for someone experienced in Customer Services or for someone looking to kickstart their career with a company that provides full training.

Client Details

Michael Page has partnered with a reputable Healthcare Organisation in York. The company is seeking Customer Service Advisors to join their team on a permanent basis, with a start date in September.

This organisation is an expert in their sector and has an excellent reputation for customer satisfaction.

Immediate interview available.

Description

As a Healthcare Customer Service Advisor, you will handle a range of queries related to medical services, primarily over the phone. Your responsibilities will include booking doctor appointments, processing claims, and providing guidance and support to ensure service level agreements are exceeded.

If you are passionate about healthcare and enhancing the customer experience, we would love to hear from you!

Profile

Ideally, you will have previous customer service experience, which could be from healthcare support work, hospitality, or retail.

Excellent communication skills and a confident telephone manner are essential.

You should be empathetic, understanding, with strong listening skills.

Resilience and the ability to handle difficult situations are important.

You should be a good problem solver and an excellent team player.

Job Offer

The role offers a salary of £26,000+ within a reputable healthcare business, with full training provided. There are excellent opportunities for progression and development, a central location in York, free parking, and flexible working hours (Monday to Friday, 9 am - 5 pm). Both full-time and part-time hours are available, along with excellent benefits, a free on-site gym, a generous holiday allowance, options to buy and sell holidays, regular incentives, and a great team culture. Immediate interviews are available.