Healthcare Clinic Specialist

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking individuals for a Healthcare Customer Service role focused on earwax removal and customer care. This position provides comprehensive training, making it accessible for those without prior experience. You will greet customers, manage appointments, and perform earwax removal while adhering to health and safety standards. Join a diverse and supportive environment that values care and inclusivity. With competitive benefits and a flexible working environment, this role is perfect for those passionate about healthcare and customer service.

Benefits

Competitive holiday allowance

Boots Retirement Savings Plan

Discretionary bonus scheme

Staff discount

Qualifications

• Motivated to complete training in healthcare.
• Passion for customer care and healthcare services.

Responsibilities

• Greeting customers and managing appointment bookings.
• Performing earwax removal and recording medical notes.
• Collaborating with healthcare professionals for escalations.

Skills

Communication Skills

Empathy

Digital Savvy

Customer Care

Education

Five GCSEs or equivalent

Job description

Job Opportunity: Healthcare Customer Service Role

Join our team to deliver healthcare services, focusing on earwax removal and customer care. No previous experience is required, as full training will be provided.

Key Responsibilities:

1. Greeting customers and verifying their details
2. Managing appointment bookings for the earwax removal service
3. Explaining procedures to customers
4. Performing earwax removal following current guidelines
5. Recording accurate medical notes
6. Maintaining service quality and adhering to health and safety standards
7. Managing stock of necessary materials
8. Collaborating with healthcare professionals for escalations and signposting
9. Participating in the Healthcare Advisor Programme and supporting pharmacy services

Requirements:

• Five GCSEs or equivalent
• Healthcare experience is advantageous but not mandatory
• Motivated to complete training
• Excellent communication skills
• Empathetic, confident, and approachable
• Digitally savvy
• Passion for healthcare and customer care
• Willingness to undertake NVQ2 or similar healthcare training

Benefits include:

• Competitive holiday allowance with optional purchase
• Boots Retirement Savings Plan
• Discretionary bonus scheme
• Staff discount

We offer additional benefits and a flexible working environment. Learn more about our company benefits on our website.

Why Join Boots?

We value care, inclusivity, and continuous improvement. Join a diverse and supportive environment where everyone can reach their potential.

Next Steps:

If selected, our recruitment team will contact you for an interview. Successful applicants will undergo a DBS/PVG check. We consider applicants with criminal convictions on a case-by-case basis.