Healthcare Clinic Specialist

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team and deliver essential healthcare services to the community. This exciting role focuses on earwax removal, where you will receive specialized training to ensure customer comfort and safety. You will engage with clients, manage appointments, and utilize advanced equipment to enhance their hearing health. The company values inclusivity and continuous improvement, offering a supportive environment for personal and professional growth. If you are passionate about customer care and eager to learn, this is the perfect opportunity for you.

Benefits

Competitive holiday allowance

Boots Retirement Savings Plan

Discretionary annual bonus scheme

Generous staff discount

Qualifications

• Motivation to complete theoretical training and willingness to undertake healthcare training.
• Excellent communication skills and a passion for customer care.

Responsibilities

• Greeting customers and verifying their details.
• Managing appointment bookings for the earwax removal service.
• Removing earwax while following health and safety standards.

Skills

Verbal Communication

Written Communication

Customer Care

Empathy

Digital Savvy

Education

Five GCSEs or equivalent

Job description

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Previous experience is not required and full training will be provided

About the opportunity

Are you passionate about customer care and delivering healthcare services? We are looking for team members who are keen to learn a new skill and play a key role in delivering our new earwax removal service to the local community.

You will undergo specialist training to understand the earwax removal process, including how to communicate with customers and use a camera to examine the ear(s). You will also complete our healthcare training programme to advise customers on their healthcare needs.

Your role will involve greeting customers, verifying their details, completing an ear health questionnaire, examining the ear(s) with a camera, and using specialist microsuction equipment to gently remove earwax and improve hearing.

Your main duties will include:

1. Greeting customers and verifying their details
2. Managing appointment bookings for the earwax removal service
3. Explaining the earwax removal procedure to customers
4. Removing earwax following current guidelines
5. Recording accurate medical notes
6. Maintaining service quality by following SOPs and health and safety standards
7. Ordering and managing stock of necessary materials
8. Collaborating with healthcare professionals (e.g., audiologists, GPs) to escalate queries and refer to other services
9. Participating in the Healthcare Advisor Programme and supporting future pharmacy services in-store

What you’ll need to have

• Five GCSEs or equivalent
• Healthcare experience is desirable but not mandatory
• Motivation to complete theoretical training
• Excellent verbal and written communication skills
• Confidence, empathy, approachability, and sensitivity
• Comfortable using a smartphone and digitally savvy
• A passion for customer care and healthcare
• Willingness to undertake healthcare training at NVQ2 level or equivalent

Benefits

• Competitive holiday allowance (with the option to buy more)
• Boots Retirement Savings Plan
• Discretionary annual bonus scheme
• Generous staff discount

Additional benefits are available; click here to view the full list (subject to change and eligibility).

Why Boots

We value caring individuals who go the extra mile. Join a company committed to continuous improvement, inclusivity, and diversity. We foster a positive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a supportive workplace.

Learn more about careers at Boots here.

What’s next

If successful, our recruitment team will contact you to arrange an interview and address any questions. Unsuccessful applicants will be notified by email.

This role requires a DBS/PVG check. Boots is a 'Ban the Box' employer and will consider applicants with criminal convictions on a case-by-case basis. You may discuss this with us before a decision is made.