Healthcare Client Experience Coordinator

Foster Denovo; Greater London; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Pension matching up to 7.5%

Life assurance 4x salary

Income protection 75%

Financial advisory access

Season ticket loans

Eye care

Childcare vouchers

Discount portal

Job summary

Foster Denovo is seeking an organised, client‑focused administrator to support the Healthcare Corporate team in delivering high‑quality administrative and support services. You will assist advisers with existing and new business and help manage healthcare client portfolios with a focus on accuracy and efficiency.

The role offers development through our career pathways, with potential progression to adviser roles, and exposure to industry exams within set timeframes.

Qualifications

• Proven track record in client-focused administrative roles.
• Strong telephone manner and rapport-building.
• Excellent verbal and written communication skills.
• Outstanding organisational and prioritisation abilities.
• Attention to detail with accuracy.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Assist with healthcare client portfolios and queries.
• Support renewals and market reviews of schemes.
• Support provider invoicing and data maintenance.
• Maintain accurate client records per Secondsight protocols.

Responsibilities

• Provide admin support to assist the management of Healthcare client portfolios.
• Assist advisers with queries from clients and advisers.
• Support renewals and market reviews of schemes.
• Support the provider invoicing process including chasing unpaid income and liaising with Finance.
• Assist processing membership changes within schemes.
• Maintain accurate client records in Secondsight systems.

Skills

Client-focused admin

Telephone etiquette

Verbal & written communication

Organisational skills

Attention to detail

Independent working

Team player

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Foster Denovo is seeking an organised, client‑focused administrator to support the Healthcare Corporate team in delivering high‑quality administrative and support services. You will assist advisers with existing and new business and help manage healthcare client portfolios with a focus on accuracy and efficiency.

The role offers development through our career pathways, with potential progression to adviser roles, and exposure to industry exams within set timeframes.