Healthcare Assistant - Watford UTC

Totally; Watford, Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated member for their Health Care Team in an Urgent Treatment Centre. The role involves delivering effective patient care, supporting clinical tasks, and maintaining a safe environment. Candidates should have relevant experience and a good education background, with a focus on teamwork and communication skills.

Benefits

33 days annual leave (pro rata for part time)

Employee assistance program

Virtual GP Services – 24/7 GP Appointments

Qualifications

• Previous experience in an Urgent Treatment Centre or Hospital environment is essential.
• Good general education, NVQ 2 level or equivalent required.
• Knowledge of healthcare computer systems and medical terminology.

Responsibilities

• Assist with patient care and clinical tasks under supervision.
• Support administrative functions and maintain a safe care environment.
• Ensure compliance with Health & Safety policies.

Skills

Effective communication

Basic life support skills

Team working

Knowledge of medical terminology

Education

NVQ 2 level or equivalent

Tools

Microsoft Office

Healthcare computer systems (e.g., Adastra)

Job description

21 May 2025

About Us…Our urgent care division delivers highly successful services within 111, Clinical Assessment Services, GP Out of Hours and Urgent Treatment Centres nationally.

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists, including the delivery of Urgent Treatment Centres and NHS 111.

About the Role…

As a member of Health Care Team, you will be required to deliver caring and effective care respecting personal dignity and beliefs to all the patients attending the UTC and work in line with the Totally Values.

You will be required to assist with the maintenance of a safe care environment including preparing and clearing rooms and equipment with reference to infection control and safe working environment for patients, visitors, and staff.

Under guidance from qualified staff to deliver patient clinical care i.e dressing of simple wound, application of plaster of paris, application of slings, dressing changes etc.

Please note that this role will involve daytime, evening and weekend working and is based on a rota model supporting the UTC opening hours.

Your day to day…

Clinical

• Performs ECG recordings
• Performing urine dip and urine pregnancy test
• Support ENP with treatment of minor injury such us: simple wound closure, dressing, application of Plaster Of Paris, application of sling and brace (walking boots, wrist splint, knee splint etc.)
• Record Vital Signs and report abnormal recording and/ or all adverse signs, symptoms to the clinician responsible for the patient
• Demonstrate basic life support skills after training
• To act as a chaperone when necessary
• Effective communication within the nursing team and between other care teams, patients, relatives, and visitors
• Assist with all aspects of patient care following instruction from and under supervision of the assigned clinician.
• Moving and handling of patients using appropriate techniques acquired from training
• Assemble procedure trolleys as required
• Have oversight of the medical equipment used at the Urgent Treatment Centre, for instance organising replacements and calibration.

Administrative

• To support admin staff in redirecting and booking patients in as required in the appropriate IT system
• Assist the Urgent Treatment Centre to achieve both local and national agreed targets.
• To order, maintain and organising stock and pharmacy order for the UTC.
• To assist in ensuring that Health & Safety policies and procedures are followed within the Urgent Care setting.
• Responsible for Fire Co-ordinator duties in the department as per fire procedures.
• To assist in keeping the clinical rooms and waiting area tidy at the end of each day in line with the Infection Prevention and Control guidelines and procedures
• To participate in training and development as required and to ensure that resources are used to full potential.
• Improved patient flow through UTC (Urgent Treatment Centre)
• Achieving high standards of patient care

Qualifications, experience & training…

• Previous experience of working within a Urgent Treatment Centre or Hospital environment is essential.
• Good general education, educated to NVQ 2 level or equivalent
• Working knowledge of Microsoft Office including Word, Excel and Outlook
• Knowledge of medical terminology
• Previous experience of effective team working
• Knowledge of healthcare computer systems, for example Adastra
• 33 days annual leave - inclusive of bank holidays (pro rata for part time)
• Employee assistance program
• Virtual GP Services – 24/7 GP Appointments

Please note, we are unable to offer sponsorship for Right to work for this role.

If you need any adjustments during the recruitment process, please let us know. You can email the team directly on the email below.

Background Checks & Clearance

Successful candidates will be required to successfully complete pre-hire checks, including, but not limited to Right to Work in the UK as well as a Disclosure and Barring Background (DBS) check.

You can contact the team on email: [e-mail]

Find us on LinkedIn: Careers at Totally