Healthcare Assistant - Outpatient

Practice Plus Group Holdings Limited; Ilford; On-site; GBP 24,000; Part time

Job summary

A healthcare provider is seeking a caring and proactive Outpatients Department Healthcare Assistant to join their team in Ilford, England. This part-time role involves providing compassionate patient care, supporting patients during treatments, and ensuring a smooth operation of the outpatient department. Ideal candidates will have experience in healthcare, possess strong interpersonal skills, and be flexible with shifts including some Saturday work. The role offers a supportive environment for professional development.

Benefits

Extensive wellbeing and lifestyle benefits

Opportunities for professional development

Qualifications

• Experience in a healthcare or patient-facing environment.
• Strong communicator with excellent interpersonal skills.
• Calm, professional, and compassionate in challenging situations.
• Flexible with internal rotating shift patterns.
• Organized, adaptable, and able to prioritize tasks.

Responsibilities

• Deliver compassionate and patient-centred care.
• Assist patients during treatments and maintain their dignity.
• Record vital signs and update care documentation.
• Act as a chaperone when needed for patient escort.
• Support administrative duties like greeting patients.

Skills

Compassionate care

Interpersonal skills

Organizational skills

Teamwork

Education

NVQ Level 2 in Health & Social Care

Job description

Overview

Were looking for a caring and proactive Outpatients Department (OPD) Healthcare Assistant to join our friendly and dedicated team at Practice Plus Group. In this role, you'll be an important part of the multi-disciplinary team, ensuring our patients feel supported, respected and cared for throughout their journey with us. This is an exciting opportunity to work in a varied role where no two days are the same, combining clinical support with patient care, and helping to keep our outpatient department running smoothly. This is a part-time role, working 19 hours a week over 2 days, with the shifts of 7.45am - 5.45pm, 9am - 7pm or 11am - 9pm. Some Saturday working is required; usually 1 in 5.

Responsibilities

• Delivering compassionate and patient-centred care, including supporting with personal hygiene, mobility, diet and fluids.
• Assisting patients during treatments, investigations and procedures, always protecting their privacy and dignity.
• Recording vital signs and updating care documentation accurately.
• Acting as a chaperone when needed and escorting patients safely within the unit.
• Supporting the team with administrative and reception duties greeting patients, answering queries, and managing documentation.
• Helping to maintain a safe, clean and welcoming environment for patients, visitors and staff.
• Working collaboratively with colleagues to ensure the highest standards of care and patient experience.

You’ll also be encouraged to develop your skills and competencies through training and ongoing professional development.

Qualifications and Experience

• With your previous experience of working within a healthcare or patient-facing environment, you will also have:
• A strong communicator with excellent interpersonal skills.
• Calm, professional and compassionate, even in challenging situations.
• Flexible to fit into the internal rotating shift patterns
• Comfortable working as part of a team and supporting colleagues.
• Organised, adaptable and able to prioritise tasks in a busy environment.
• NVQ Level 2 in Health & Social Care or experience in hospital or outpatient setting is preferred, but dedication to delivering exceptional patient care is most important.
• Applicants must have the right to work in the UK.

Benefits and Additional Information

• A full-time equivalent salary of £23,809.50 per annum
• Working 19 hours a week over 2 days, with the shifts of 7.45am - 5.45pm, 9am - 7pm or 11am - 9pm - some Saturday working is required; usually 1 in 5
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role