Healthcare Assistant OPD DMH

County Durham & Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider seeks a part-time Outpatient Healthcare Assistant in the ENT outpatient department. The role involves assisting qualified nursing staff in delivering compassionate patient care, along with routine clinical tasks. Candidates must have a Care Certificate or be willing to complete one within six months. Previous care experience is preferred. Competitive salary and supportive work environment offered.

Qualifications

• Ability to learn new skills.
• Previous experience in caring for others.

Responsibilities

• Assist in providing high quality, compassionate care.
• Deliver core programs of clinical care.
• Work within a multi-disciplinary framework of nursing.

Skills

Good interpersonal skills

Good verbal and written command of English

Ability to work in a busy environment

Ability to handle pressure

Education

Care Certificate or willingness to complete

GCSE equivalent in English and Mathematics

Job description

Overview

Outpatient Healthcare Assistant position in the ENT outpatient department at County Durham & Darlington NHS Foundation Trust. Part time, 21 hours per week. Closing date: 14 October 2025.

If you are in the UK on a visa please ensure you have no restrictions that would prevent you from taking this post. We are unable to sponsor Healthcare Assistants without 2 years band 3 NHS experience.

If you are new to care you must complete a care certificate when you commence employment with CDDFT and be paid band 2 until completion. Please note this advert will close when sufficient applications have been received.

Main duties

The successful candidate will work as part of the general outpatient team in the ENT outpatient department. To assist the qualified nursing staff, under their supervision, in providing a high quality, comprehensive and compassionate nursing service to all patients and users, ensuring a high standard of patient care is maintained in a clean and safe environment which promotes dignity, privacy and respect. Under appropriate supervision (direct or indirect), the post-holder will assist in the delivery of care planned and assessed by the Registered Nurse, including providing clinical care and performing a range of diagnostic tests and other extended skills.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager. You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients\' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Job responsibilities

Dimensions of the job:

Contributes to the ward / department by working under the supervision of the qualified nursing team in activities and tasks in providing high quality, compassionate care.

To undertake delegated, repetitive, routine and familiar tasks.

Plan and prioritise own delegated work tasks and activities.

Have an awareness of normal parameters concerning patient wellbeing and report that which is out of normal parameters to the registered professional.

To assist in the delivery of core programs of clinical care and participate in service improvement and development initiatives.

To participate in service improvement and development initiatives.

To work within a multi-disciplinary framework of nursing, which may include multi-agency, social work, therapy, residential, administrative and support staff.

Person Specification

Experience

• Ability to learn new skills.
• Previous experience in caring for others.

Qualifications

• Care Certificate or willingness to complete within first 6 months of commencement in post.
• GCSE equivalent in English and Mathematics.
• Short courses relevant to undertake patient and clinical care duties.

Personal Attributes

• Good interpersonal skills.
• Able to engage and build effective relationships at all levels.
• Understanding of the role of HCSW.
• Able to work as part of a team.
• Knowledge and understanding of the need for confidentiality.

Special Requirements

• Self-motivated and able to motivate others.
• Excellent communication & interpersonal skills.
• Ability to work in a busy and varied work environment and respond to change.
• Be able to offer pastoral care to mentors and students when providing feedback on performance.

Special Skills & Knowledge

• Good verbal and written command of English.
• Ability to act upon own initiative.
• Able to work under some pressure.
• Ability to show leadership
• Ability to plan own work.
• Ability to work calmly under pressure.
• Willing to take and record patient observations.
• Knowledge of care and related procedures, clinical observations, relevant legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust

£24,465 to £26,598 a year per annum pro rata