Healthcare Assistant OPD DMH

Charity Society; Tees Valley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider is seeking a part-time health care support worker for 21 hours weekly. The role involves assisting nursing staff in providing high-quality care to patients in the ENT outpatient department. Candidates should have excellent communication skills, a relevant NVQ Level 3, and the ability to learn quickly in a busy environment. Commitment to patient-centered care is essential.

Qualifications

• Previous experience in caring for others is desirable.
• Short courses relevant to undertake patient and clinical care duties are beneficial.

Responsibilities

• Assist qualified nursing staff in providing patient care.
• Support in the delivery of clinical care and diagnostic tests.
• Participate in service improvement initiatives.

Skills

Computer skills

Ability to learn new skills

Good interpersonal skills

Good communication skills

Ability to work as part of a team

Self-motivated

Education

NVQ Level 3 or equivalent

GCSE equivalent in English and Mathematics

Care Certificate (or willingness to complete within 6 months)

Job description

Overview

An opportunity has arisen for health care support worker to work in our busy Outpatient Department part time 21 hours per week in ENT outpatients. The ideal person will be an enthusiastic hard working person. The successful candidate must have excellent communication skills and a positive approach to patient centered care.

Please note this advert will close when sufficient applications have been received.

If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. We are unable to sponsor Healthcare Assistants without 2 years band 3 NHS experience.

If you are new to care you must complete a care certificate when you commence employment with CDDFT and be paid band 2 until completion.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Responsibilities

The successful candidate will work as part of the general outpatient team in the ENT outpatient department. To assist the qualified nursing staff, under their supervision, in providing a high quality, comprehensive and compassionate nursing service to all patients and users, ensuring a high standard of patient care is maintained in a clean and safe environment which promotes dignity, privacy and respect. Under appropriate supervision (direct or indirect), the post-holder will assist in the delivery of care planned and assessed by the Registered Nurse, including providing clinical care and performing a range of diagnostic tests and other extended skills.

Contributes to the ward / department by working under the supervision of the qualified nursing team in activities and tasks in providing high quality, compassionate care. To undertake delegated, repetitive, routine and familiar tasks. Plan and prioritise own delegated work tasks and activities. Have an awareness of normal parameters concerning patient wellbeing and report that which is out of normal parameters to the registered professional. To assist in the delivery of core programs of clinical care and participate in service improvement and development initiatives. To participate in service improvement and development initiatives. To work within a multi- disciplinary framework of nursing, which may include multi-agency, social work, therapy, residential, administrative and support staff.

Qualifications & Experience

Experience
Essential

• Computer skills.
• Ability to learn new skills.

Desirable

• Previous experience in caring for others.

Qualifications
Essential

• Relevant NVQ Level 3 or equivalent relevant experience.
• Care Certificate or willingness to complete within first 6 months of commencement in post.
• GCSE equivalent in English and Mathematics.

Desirable

• Short courses relevant to undertake patient and clinical care duties.

Personal Attributes & Requirements

Essential

• Good interpersonal skills.
• Able to engage and build effective relationships at all levels.
• Understanding of the role of HCSW.
• Able to work as part of a team.
• Knowledge and understanding of the need for confidentiality.

Special Requirements
Essential

• Self-motivated and able to motivate others.
• Excellent communication & interpersonal skills.
• Reflective practitioner.
• Ability to work in a busy and varied work environment and respond to change.

Desirable

• Be able to offer pastoral care to mentors and students when providing feedback on performance.

Special Skills & Knowledge
Essential

• Good verbal and written command of English.
• Ability to act upon own initiative.
• Good communication skills.
• Able to work under some pressure.
• Ability to show leadership
• Ability to plan own work.
• Ability to work calmly under pressure.
• Willing to take and record patient observations.

Desirable

• Knowledge of care and related procedures, clinical observations, relevant legislation.

Other Notes

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details: County Durham & Darlington NHS Foundation Trust, Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX. Website: https://www.cddft.nhs.uk/

Job locations: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX.