Healthcare Assistant - Greater Manchester

Outpatient Network; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare provider in Manchester is seeking a dedicated Healthcare Assistant to join their team. The role involves supporting clinic operations, assisting clinicians, and ensuring high-quality patient care in various outpatient settings. Ideal candidates will have experience in patient care, excellent communication skills, and a commitment to compassionate service. Flexibility in location and adherence to safety standards are essential.

Qualifications

• Previous experience working as a Healthcare Assistant or in a patient-facing care role.
• Commitment to delivering compassionate, high-quality care.
• Knowledge of infection prevention, patient documentation, and clinical governance.

Responsibilities

• Support clinicians and nursing staff in the smooth running of outpatient clinics.
• Assist with patient admission, assessment, and discharge processes.
• Provide reassurance and assistance to patients during clinical procedures.

Skills

Excellent communication skills

Compassionate care delivery

Ability to work flexibly

Education

Care Certificate or equivalent qualification

Job description

We are looking for a dedicated and compassionate Healthcare Assistant to join Outpatient Network, supporting the delivery of high-quality care across a range of outpatient clinic settings. Working as part of a multidisciplinary team, you will assist clinicians in providing safe, efficient, and patient-focused services. This role involves supporting patients through their outpatient journey from preparation and clinical procedures to recovery and discharge ensuring the highest standards of care and professionalism are maintained across all NHS partner sites.

Main duties of the job

Support clinicians and nursing staff in the smooth running of outpatient clinics across multiple NHS partner sites.

Prepare clinic rooms and equipment in line with infection prevention and control standards.

Assist with patient admission, assessment, and discharge processes, ensuring comfort, privacy, and dignity at all times.

Provide direct patient support during examinations and minor procedures under clinical supervision.

Accurately record patient observations, documentation, and data as required.

Maintain a clean, safe, and well-organised clinical environment.

Ensure effective communication with patients, relatives, and members of the multidisciplinary team.

Adhere to all Outpatient Network and NHS policies on patient safety, confidentiality, and safeguarding.

Participate in mandatory training and contribute to continuous quality improvement within the service.

About us

Outpatient Network is a leading NHS insourcing provider, delivering high-quality elective and outpatient services across the UK. We work in partnership with NHS Trusts to increase capacity, reduce waiting times, and improve patient access to care. Our clinical teams operate within NHS facilities, ensuring seamless integration with existing pathways and the highest standards of safety and governance. At Outpatient Network, we are committed to providing patient-centred care, supporting innovation, and creating flexible working opportunities for healthcare professionals.

Job responsibilities

The Healthcare Assistant will support the delivery of high-quality, patient-centred care across a range of outpatient clinic settings as part of Outpatient Networks NHS insourcing services. The post-holder will assist clinicians and nursing staff in providing safe, efficient, and compassionate care to patients attending elective outpatient appointments and minor procedures.

Job description

Job responsibilities

The Healthcare Assistant will support the delivery of high-quality, patient-centred care across a range of outpatient clinic settings as part of Outpatient Networks NHS insourcing services. The post-holder will assist clinicians and nursing staff in providing safe, efficient, and compassionate care to patients attending elective outpatient appointments and minor procedures.

Main Duties and Responsibilities

• Support clinical teams in the preparation and delivery of outpatient clinics.

• Assist with patient care activities, including observations, chaperoning, and supporting minor procedures under supervision.

• Ensure clinic rooms and equipment are prepared, cleaned, and maintained in line with infection prevention and control standards.

• Provide reassurance and assistance to patients, ensuring their comfort, dignity, and safety at all times.

• Accurately record and report patient information, following data protection and confidentiality policies.

• Work collaboratively with multidisciplinary teams to ensure smooth clinic operations and a positive patient experience.

• Comply with all Outpatient Network and NHS governance, safeguarding, and health and safety policies.

Person Specification

Experience

• Previous experience working as a Healthcare Assistant or in a patient-facing care role.
• Excellent communication and interpersonal skills.
• Commitment to delivering compassionate, high-quality care.
• Ability to work flexibly across different clinic locations.
• Care Certificate or equivalent qualification.
• Experience in outpatient or surgical settings.
• Knowledge of infection prevention, patient documentation, and clinical governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.