Healthcare Assistant / Clinical Support HCA/CSS- Clinical Trials Bank

hVIVO; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A clinical trials organization in London is hiring a Clinical Support Specialist to perform clinical assessments and support volunteer participation. Candidates should have exceptional customer service skills and a healthcare background. Full-time commitment with flexible day and night shifts required. This position includes responsibilities in screening subjects, performing clinical procedures, and ensuring compliance with regulatory requirements. Competitive pay of £11 per hour offered via third party agency.

Benefits

Flexible working hours

Experience in clinical trials

Qualifications

• GCSE Grade A-C Maths and English (Or equivalent).
• Demonstrated, excellent customer service and communication skills.
• Willingness to learn additional skills.
• Strong and demonstrated attention to detail.

Responsibilities

• Perform clinical assessments taking vital signs.
• Support and work collaboratively with the team.
• Screen suitable subjects and consent panel screens.
• Ensure adherence to health and safety legislation.

Skills

Customer service skills

Attention to detail

Communication skills

Ability to work independently

IT skills (Word, Excel)

Education

GCSE Grade A-C in Maths and English

Biological Science degree

Job description

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Healthcare Assistant / Clinical Support HCA/CSS- Clinical Trials Bank, London

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Client:

hVIVO

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cfa27b6c5dfe

Job Views:

48

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Overview

If you have exceptional customer service skills, a healthcare background and are interested in learning more about clinical trials, this is a fantastic opportunity to join our FluCamp team as Clinical Support Specialist across our sites in London, E1 & E14

hVIVO conducts human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

As a Clinical Support Specialist you will perform clinical assessments taking vital signs, ECG’s, venepuncture & spirometry as well as sample and data collections all in accordance with current regulatory requirements, promoting the wellbeing of the volunteer and supporting them throughout participation in the study.

You will provide support and work collaboratively with the team in daily activities within volunteer screening clinic and the Clinical trials quaratine unit.

We currently require a commitment to full time hours. We are a 24/7 operation and shifts available are Mon-Sun, day & night shifts. Flexibility is important. The role will be offered on a zero hours contract at £11. You will be employed via a third party agency.

Main Responsibilities

• Screening suitable subjects, including panel screen consenting;
• Performing clinical procedures, ensuring accuracy and credibility of data gathered
• Preparation and planning of daily activities
• Assist with the daily management of the clinical area
• Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols.
• Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Deal with queries, filing, audit information preparation, database entry and general correspondence, quickly and efficiently
• Accurate completion of CRF and other data points as required by the protocol
• Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
• Participate in audits where appropriate
• Provide receptionist and administrative duties for arriving volunteers to the screening or follow up visit, ensuring the reception area is staffed always during clinic hours
• Adherence to ICH/GCP and best practice always

Skills & Experiences

• GCSE Grade A-C Maths and English (Or equivalent)
• Demonstrated, excellent customer service and communication skills
• Ability to listen, clarify, identify solutions and agree actions
• Good IT skills (Word and Excel or equivalent)
• Strong and demonstrated attention to detail
• Good knowledge of ICH-GCP and regulatory standards
• Ability to manage and prioritise workloads
• Willingness to learn additional skills
• Ability to work independently and within the team
• Positive and Supportive Team player
• Immediate Life Support
• Experience working within the UK healthcare structure, ideally within the hospital setting
• Previous experience in clinical research environment
• Fundamental Clinical Care knowledge
• Demonstrated critical thinking

As this role involves direct contact with volunteers, performing blood sampling, you will be required to be vaccinated against Hepatitis B and are strongly advised to have the seasonal Flu vaccination.

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Overview

If you have exceptional customer service skills, a healthcare background and are interested in learning more about clinical trials, this is a fantastic opportunity to join our FluCamp team as Clinical Support Specialist across our sites in London, E1 & E14

hVIVO conducts human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

As a Clinical Support Specialist you will perform clinical assessments taking vital signs, ECG’s, venepuncture & spirometry as well as sample and data collections all in accordance with current regulatory requirements, promoting the wellbeing of the volunteer and supporting them throughout participation in the study.

You will provide support and work collaboratively with the team in daily activities within volunteer screening clinic and the Clinical trials quaratine unit.

We currently require a commitment to full time hours. We are a 24/7 operation and shifts available are Mon-Sun, day & night shifts. Flexibility is important. The role will be offered on a zero hours contract at £11. You will be employed via a third party agency.

Main Responsibilities

Screening suitable subjects, including panel screen consenting;

Performing clinical procedures, ensuring accuracy and credibility of data gathered

Preparation and planning of daily activities

Assist with the daily management of the clinical area

Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols.

Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Deal with queries, filing, audit information preparation, database entry and general correspondence, quickly and efficiently

Accurate completion of CRF and other data points as required by the protocol

Liaise with relevant stakeholders for the daily schedule of volunteer’s visit

Participate in audits where appropriate

Provide receptionist and administrative duties for arriving volunteers to the screening or follow up visit, ensuring the reception area is staffed always during clinic hours

Adherence to ICH/GCP and best practice always

Skills & Experiences

GCSE Grade A-C Maths and English (Or equivalent)

Demonstrated, excellent customer service and communication skills

Ability to listen, clarify, identify solutions and agree actions

Good IT skills (Word and Excel or equivalent)

Strong and demonstrated attention to detail

Good knowledge of ICH-GCP and regulatory standards

Ability to manage and prioritise workloads

Willingness to learn additional skills

Ability to work independently and within the team

Positive and Supportive Team player

Desirable

Immediate Life Support

Experience working within the UK healthcare structure, ideally within the hospital setting

Previous experience in clinical research environment

Biological Science degree

Fundamental Clinical Care knowledge

Demonstrated critical thinking

As this role involves direct contact with volunteers, performing blood sampling, you will be required to be vaccinated against Hepatitis B and are strongly advised to have the seasonal Flu vaccination.

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