Healthcare Assistant Childrens Clinic, WRH

Integrated Care System; Kidderminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

An acute health service provider is seeking a Healthcare Assistant for its Children's Clinic in Kidderminster. The role entails welcoming children and supporting the clinical team. Applicants must have qualifications in phlebotomy and some experience in health care settings, especially with children. This position offers opportunities for professional growth within a supportive environment.

Benefits

Flexible working options

Professional development opportunities

Qualifications

• Previous experience of working as a Healthcare Assistant in a medical setting
• Experience working with children within a health care setting
• Good verbal and written communication skills

Responsibilities

• Assist the multi-professional team to support patients
• Participate in clinical procedures with supervision
• Maintain a clean clinical environment

Skills

Excellent communication skills

Basic numeracy

Ability to maintain confidentiality

Education

Basic Education GCSE or equivalent

Qualified in Phlebotomy

NVQ level 2

Tools

Basic IT Skills

Knowledge of PAS

Job description

Go back Worcestershire Acute Hospitals NHS Trust

Healthcare Assistant Childrens Clinic, WRH

The closing date is 07 August 2025

***Please note we do not offer Certificates of Sponsorships for this role ***

Children and Young Peoples Outpatient Clinic for Worcester Kidderminster and Redditch are looking for anenthusiastic, motivated, flexible individual to join our dynamic and friendly team.

You willplay a pivotal role in welcoming and receiving children, young people and theirparents to Childrens Clinic.

There are opportunities to develop clinical skills under the supervision of experienced qualified Childrens Nurses and the Childrens Clinical Education Team. The Childrens Clinical Education team provide regular study days specifically for Health care assistants working within Paediatrics.

We have the option for full time or part time working. Childrens Clinic operates Monday to Friday.

Clinics at Redditch and Kidderminster support Paediatric consultant and Specialist Nurse Clinics as well as providing phlebotomy.

The Childrens Clinic at Worcester also supports Paediatric Consultant clinics and Specialist nurse clinics. In addition to this at Worcester we also perform day case procedures.

Main duties of the job

The Successful candidate will have excellent communication skills and be able to work within a busy team but also on their own initiative.

General duties will include:

• participation in Consultant and Nurse Led Clinics - Heights/Weights/HbA1C/Urinalysis/Vaccination clinics
• supporting care pathway for children attending for medical and/or surgical day case procedures
• Venepuncture
• pre op assessment - Observations and Pre operative swabs
• communication play and activities for children and young people
• general admin and clerical duties
• maintaining high cleaning standards
• Top up of equipment

Childrens clinic is a growing service which will provide learning opportunities for the successful candidate and the chance to develop new skills such as venepuncture among others.

This is a countywide role, with Children and Young People clinics running at Worcestershire Royal Hospital, Alexandra Hospital and Kidderminster Treatment Centre, so applicant must be able to travel between sites if required.

If you are offered a position, wewill apply for references covering the past three consecutive years ofemployment and/or training. Applicants should provide a full employment andtraining history, explaining any gaps or discrepancies. Unexplained periodswill be explored during the interview and pre-employment checking process.Please note that any misleading or inaccurate information may result in thewithdrawal of a conditional offer.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

JobPurpose:Tosupport professionally qualified staff in providing quality care for patients.This is a generic job description, which covers the range of duties that ahealthcare assistant (direct patient care) may be required to undertake.

Inaddition the role will require the post holder to competently and regularlyundertake Clerical and administrative duties as part of daily workload in linewith service needs

Theparticular duties to be undertaken by the post holder will be determined by thedepartment manager. Objectives,performance and training needs will be regularly reviewed in accordance withthe Trusts Performance review guidelines.

Key Duties:

ClinicalAssistthe multi professional team to prepare and support patients undergoingtreatment and/or investigations maintaining privacy and dignity at all times.

To comply with all Trust Policiesand Procedures to maintain a safe working environment for patients andstaff.

To undertake clinical procedures asdefined by Trust protocol and procedures.

Demonstrate knowledge andunderstanding of health and safety at work in order to maintain a safeenvironment

To attend to the activities ofdaily living needs of patients, under the supervision and direction of aqualified nurse, to ensure that patients receive care appropriate to theirneeds. All care given must bedocumented in the patient record and countersigned by a trained nurse.

To report immediately to the Nursein Charge any observed change in a patients condition or any concernexpressed by a patient about nursing or medical treatment to maintainpatient safety and improve communication.

Ensure own actions help to maintainquality.

To undertake observations thisincludes temperature, pulse, respirations, blood pressure, oxygensaturation levels and conscious level using the AVPU score. Any variationsmust be reported immediately to trained staff to maintain patient safety.

Undertake routine assessment tasksrelated to the individuals health and wellbeing.

To obtain non-invasive clinicalsamples, as directed by a trained nurse, to ensure that the patientreceives treatment appropriate to their needs.

To obtain blood samples as directedby trained nurse and with set criteria within own sphere of competencefollowing recognised and assessed program of training

Assist in delivering programme ofcare to meet individuals health and wellbeing needs.

To respond appropriately toclinical emergencies to ensure the patient receives appropriate care.

To chaperone patients to other clinicaldepartments, following assessment by a trained nurse, to maintain patientsafety.

Communication

Toanswer telephone calls, bleeps etc. and to take messages informing appropriatepersons of the call or bleep received.

Torespond to patient requests for non- clinical information to improvecommunication.

Establishand maintain communication with people on routine and operational matters.

Toreceive ward/department visitors in a hospitable manner to encourage goodworking relationships.

Toact always in a manner which promotes positive working relationships andmaintains the professional image of the Trust.

Tocarry out reception and clerical duties competently and regularly as part ofday to day function of role and to cover clinic administrator when off.

Competentuse of trust clinical systems within clinical governance framework

Cleaning and general house keeping

Toassist in the maintenance of a safe and clean clinical environment to reducethe risk of infection.

Cleaningand tidying examination rooms/ clinic areas.

Beresponsible for stock check and rotation

Toalert those responsible for ordering equipment when stock are required

Local Ward/Department Variation to Core Job Description

Tocommunicate effectively with children and young people and their families

Tobe willing to develop new skills in area such as play, communication withchildren and families.

Tobe able to competently use all trust IT and clinical systems i.e. OASIS,bluespier, intranet within clearly defined information governance framework.

Tocomply with trust child protection safeguarding procedures and attend mandatorytraining and updates.

Thisjob description forms the basis of the healthcare and administrative assistantduties. You should be aware that theremight be other specific assigned tasks relevant to a particular area of work.

Standard Clauses:The purpose of this post shouldremain constant, but the duties and responsibilities may vary over time withinthe overall role and level of the post.The post holder may from time to time be asked to undertake otherreasonable duties. Any such changes willbe made in discussion with the post holder in the light of service needs.

Competence

The post holder is responsible forlimiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to hisor her competence during the course of his / her duties then s/he shouldimmediately speak to their line manager or supervisor.

Codesof conduct

All employees of the Trust who arerequired to be registered with a professional body, to enable them to practisewithin their profession, are required to comply with their code of conduct andrequirements of their professional registration. Those staff that are not required to beregistered with a professional body are required to comply with the Trustscodes of conduct.

Confidentiality

The post holder must maintainconfidentiality, security and integrity of information relating to patients,staff and other Health Service business.

RecordsManagement

All employees of the Trust arelegally responsible for all records that they gather, create or use as part oftheir work within the Trust (including patient, financial, personnel andadministrative), whether paper or computer based. All such records are considered publicrecords and all employees have a legal duty of confidence to serviceusers. Employees should consult theirmanager if they have any doubt as to the correct management of records withwhich they work.

Healthand Safety

Employees must be aware of theresponsibilities placed on them under the Health and Safety at Work Act (1974)and the Manual Handling Operations Regulations (1992) and all relevant TrustHealth and Safety Policies and Guidance.This ensures that the agreed safety procedures are carried out tomaintain a safe environment for employees, patients and visitors to the Trust.

InfectionControl:Employees must accept personalresponsibility and accountability for Infection Prevention and Controlpractice. Employees should ensure they arefamiliar with, and comply with, all relevant Infection Control policies forminimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatoryupdates in Infection Control.

RiskManagement

It is a standard element of the roleand responsibility of all employees of the Trust that they fulfil a proactiverole towards the management of risk in all of their actions. This entails the risk assessment of allsituations, taking appropriate actions, and reporting all incidents, nearmisses, and hazards promptly. It is acontractual obligation that all employees must co-operate with anyinvestigations undertaken.

Childrenand vulnerable adults

You have a responsibility forpromoting and safeguarding the welfare of the children / young people / vulnerableadults that you come into contact with or are responsible for in your job roleand sphere of competence.

Disclosureand Barring Service

The Trust aims to promote equalityof opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into accountfor recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements inrespect of exempted questions under the Rehabilitation of Offenders Act 1974,all applicants who are offered employment will be subject to a criminal recordcheck from the Disclosure and Barring Service before the appointment isconfirmed. This will include details ofcautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked toundertake a re-check.

The Trust is legally required tocheck all staff against the Disclosures and Barring Services Childrens andVulnerable Adults barring lists if they engage in what is defined as RegulatedActivity or Controlled Activity: Regulated Activity is defined as workingclosely with children or vulnerable adults, paid or unpaid, on a frequent orintensive basis. Controlled activity iswork that provides opportunities for contact with children or vulnerableadults.

Equality and Diversity

The Trust promotes policies andpractices that challenge discrimination, promote equality, respect individualneeds, preferences and choices, and protects human rights. The Trust has a clear commitment to equalityfor all in employment practices based on an applicants ability, skills andaptitude for the post. A range ofequality & diversity policy initiatives are in place and all successfulapplicants are expected to familiarise themselves with these. It is therefore the duty of every employee tocomply with the detail and spirit of these policies and the law at alltimes. Any issues or concerns you haveshould be taken up with your manager or the human resource team as soon aspossible.

Dignity

All employees must treat each personas an individual, offering a personalised service respecting peoples dignityand modesty at all times.

Person Specification

Qualifications

• Basic Education GCSE or equivilant
• Qualified in Phlebotomy
• NVQ level 2
• Recognised qualification in English.

Personal Qualities

• Aware of professional and self-image.
• Flexible and adaptable
• Flexible attitude to routine /non routine work. Good interpersonal skills and demonstrate an understanding of diversity and compassion.
• Ability to identify personal development needs.
• Responds well to change and innovation.

Experience

• Previous experience of working as a HCA in an acute hospital environment/ outpatient/ day case setting
• Working with Children within a health care setting.
• Previous experience in contact with children and young people

Skills/Knowledge

• Basic numeracy, good verbal and written communication skills.
• Ability to maintain high standards of patient care and work with a confidential manner.
• Basic IT Skills including access email
• Extended IT skills,
• Knowledge of PAS, Bluespier. ICE requesting systems
• Willingness to undertake venepuncture and cannulation Or Venepuncture and cannulation competencies

Other

• Able to understand the importance of confidentiality.
• Willingness to undertake further training if / when required.
• Standard Clauses
• A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
• All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and Barring lists
• Keyboard/computer skills and knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust