Healthcare Assistant

NHS; Walsall; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a compassionate Healthcare Assistant to join their dynamic team. In this pivotal role, you will ensure patients receive exceptional care, guiding them through their diagnostic journey with empathy and professionalism. Your responsibilities will include welcoming patients, managing their data, and supporting clinical staff, all while maintaining a focus on health and safety. This position offers a unique opportunity to make a meaningful impact in a fast-paced environment, where your contributions will directly enhance patient experiences. If you have a passion for healthcare and customer service, this role is perfect for you.

Qualifications

• Experience in a healthcare role or strong customer service background.
• Ability to work independently and as part of a team.

Responsibilities

• Welcoming patients and coordinating their care from arrival to departure.
• Managing administrative tasks and ensuring patient data accuracy.

Skills

Empathetic approach

Customer service

Health and safety knowledge

Communication skills

Administration skills

Flexibility

Education

Experience in healthcare

Experience in customer service

Tools

Microsoft Office

Job description

Healthcare Assistant
Hours- 3x12 Hour Shifts a week, Monday- Sunday
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As part of our clinical team at Walsall, you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Healthcare/Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.

Main duties of the job

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the unit that include:
• Dealing with telephone, direct and face to face enquiries
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately.

We are looking for someone who has:

• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
• Strong administration skills with an ability to pick up new systems quickly
• The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the below experience:

• Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
• Proficient administration skills, such as experience using Microsoft Packages
• Working in a fast-paced environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.