Healthcare Assistant

OPTICAL EXPRESS; East Barsham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Pension scheme

Employee Assistance Programme

Job summary

Optical Express in Fakenham is seeking a Healthcare Assistant to join our team. The role supports pre- and post-operative eye care, assists during consent appointments, and contributes to high standards of patient safety and care.

You will travel to cover other Optical Express clinics as needed, with travel costs covered by the company. Working 40 hours per week, you will be part of a culture focused on care, integrity and continuous development.

Qualifications

• Excellent communication and presentation skills.
• Ability to absorb and convey highly technical information.
• Adaptable with a flexible approach to work.
• Excellent time management and prioritisation of tasks.
• Confidentiality, integrity and discretion.
• Willingness to travel to other clinics regularly.

Responsibilities

• Pre-operative testing and patient information prior to procedures.
• Patient discharge instructions and updating medical records.
• Laser preparation, calibration and data handling.
• Coordinate patient flow and manage queries on day of consent and surgery.
• Assist surgeon during consent and treatments; assist in IOL theatre tasks.
• Stock management, end-of-day reporting and patient safety reporting.

Skills

Excellent communication

Presentation skills

Ability to absorb information

Adaptable and flexible

Time management

Organisational skills

Telephone manner

Confidentiality and discretion

Willingness to travel

Job description

Title: Healthcare Assistant

Location: Fakenham

Hours: 40 hours per week

Salary: £27,040 per annum

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Due to continued growth, a fantastic opportunity has arisen to join Optical Express as a Surgery Associate (Healthcare Assistant) based in our Fakenham clinic. The role involves travelling to cover other Optical Express surgery clinics (travel costs will be covered by Company)

Key Responsibilities and Accountabilities:

• Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
• Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments.
• Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers.
• Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.
• Assisting the surgeon during consent appointments and treatments - acting as scrub assistant (LVC only); taking notes for the surgeon; instilling eye drops.
• Undertaking the role of 'HCA' (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments.
• Actively participating in the end of treatment day activities; updating patient files, filing, compiling 'end of day' reports for head office, cleaning the department, stock and lens ordering.
• Reporting untoward incidents - taking an active role in patient safety issues and quality and risk management.

Essential Skills

• Excellent communication and presentation skills
• Ability to absorb and convey highly technical information
• Adaptable with a flexible approach to work
• Excellent time management skills and ability to prioritise tasks
• A confident and professional individual who has fantastic organisational skills
• Excellent telephone manner
• Demonstrate confidentiality, integrity and discretion
• Flexibility to travel to other clinics on a regular basis (travel costs will be covered by Optical Express)

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.