Healthcare Assistant

The Agora Clinic; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary plus Bonus

25 days annual leave

Company pension

Induction and role-specific training

Wellbeing programme

Sick pay

Free flu jabs

Bereavement leave

Flexible working culture

Job summary

The Agora Clinic is seeking a caring Healthcare Assistant to join our Fertility & Gynaecology team at our Brighton location. You will support clinical and administrative tasks, assist nurses during clinics and theatre sessions, and help maintain patient records and treatment rooms.

We value excellent patient service, strong organisational skills and teamwork. Experience in phlebotomy is preferred, and training will be provided for fertility-specific duties.

Qualifications

• At least 1 year of Healthcare Assistant experience in a hospital or clinical setting.
• Good IT skills and confidence with electronic records systems.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Caring, professional and empathetic approach; able to work in a multidisciplinary team.
• Phlebotomy experience preferred.

Responsibilities

• Support nursing team in clinical and admin tasks across the clinic.
• Assist nurses during patient clinics and procedures; participate in theatre sessions.
• Prepare treatment and consulting rooms; stock and clean areas.
• Answer calls, book appointments, and maintain electronic patient records.
• Record pregnancy outcomes and other treatment information; data entry.

Skills

Patient care

Communication

Teamwork

IT skills

Organisational skills

Phlebotomy (preferred)

Tools

Electronic records systems

Job description

Healthcare Assistant

Healthcare Assistant – Fertility & Gynaecology

Location: The Agora Clinic (Primary location in Brighton)
Salary: From £25,000 per annum + Performance Bonus
Job Type: Full-time | Permanent

Join Our Specialist Fertility Team

The Agora Clinic is looking for a caring, organised and enthusiastic Healthcare Assistant to join our friendly Fertility and Gynaecology team.

This is a varied role combining both clinical and administrative responsibilities, making it ideal for someone who enjoys working directly with patients while also ensuring the smooth day-to-day running of a busy specialist clinic.

Working alongside our experienced fertility nurses, consultants and wider multidisciplinary team, you will help provide a welcoming, efficient and supportive environment for patients undergoing fertility treatment.

No two days are the same. One day you may be assisting with patient appointments and theatre lists, while the next you could be managing patient records, answering telephone enquiries or preparing treatment rooms.

The Role

As a Healthcare Assistant, you will support the nursing team in both clinical and administrative tasks across the clinic.

Your role is essential in ensuring patients receive a positive experience from their first appointment through to treatment, while helping the clinical team deliver safe, efficient and high-quality care.

What You’ll Be Doing

Your duties will include a mixture of clinical and administrative responsibilities, including:

Clinical Support

• Assisting nurses and consultants during patient clinics and procedures
• Performing phlebotomy (blood collection)
• Preparing treatment and consulting rooms
• Assisting during theatre sessions, including egg collection procedures and patient recovery
• Supporting patients before and after procedures
• Chaperoning patients during examinations when required
• Ensuring clinical areas are stocked, clean and ready for use

Administrative Support

• Answering patient telephone calls and responding to routine enquiries
• Taking messages for the nursing team and directing calls appropriately
• Booking patient appointments for scans, blood tests and procedures
• Maintaining accurate electronic patient records
• Scanning and uploading clinical documents and laboratory results
• Preparing patient notes for clinics and theatre lists
• Filing and maintaining clinical documentation
• Assisting with treatment planning administration and data entry
• Recording pregnancy outcomes and other treatment information
• Monitoring clinical stock levels and ordering supplies

About You

We’re looking for someone who enjoys working in a busy healthcare environment and takes pride in providing excellent patient service.

You will have:

• At least one year’s experience as a Healthcare Assistant within a hospital or clinical setting
• Good IT skills and confidence using electronic records systems
• Excellent organisational skills and attention to detail
• Strong communication and customer service skills
• A caring, professional and empathetic approach
• The ability to work well within a multidisciplinary team
• Experience in phlebotomy (preferred)

An interest in women’s health or fertility is desirable, but previous fertility experience is not essential as training will be provided.

Why Join The Agora Clinic

At the Agora, we combine clinical excellence with compassion, inclusivity and a deeply patient-centred ethos.

With over 19 years of experience and more than 5,000 babies created, we are proud to deliver some of the highest IVF success rates in the UK. We believe every member of our team plays an important role in creating an outstanding patient experience.

We offer a supportive working environment where staff are encouraged to develop their skills, work collaboratively and feel valued as part of our close-knit team.

Benefits

• Competitive salary plus performance-related bonus
• Company pension
• Full induction and role-specific training
• Ongoing learning and development opportunities
• Employee mentoring programme
• 25 days annual leave plus bank holidays
• Comprehensive wellbeing programme
• Sick pay
• Free flu jabs
• Bereavement leave
• Flexible working culture

Back the Agora clinic is the largest Fertility Clinic in Sussex, providing both NHS and privately funded treatments.

Our ethos is to empower all those who would like a family, either now or in the future, with the freedom of reproductive choice, regardless of their gender, sexual orientation or ethnic background.

NHS Funding in Sussex

Women in Sussex are treated the same when in comes to fertility access, whether they are in a heterosexual relationship, same sex relationship or single.

The first step to securing NHS funding for fertility treatment is to see your GP.