Healthcare Administrator - Chichester

Source BioScience; Chichester; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a full-time administrative role within their healthcare diagnostics business. This position involves managing day-to-day operations, including sample management, data entry, and customer support. You will be responsible for ensuring that samples are processed efficiently and reports are delivered on time. The company offers a supportive environment with a range of benefits, including a pension scheme and health cash plan. If you have a passion for administration and customer service, this opportunity could be the perfect fit for you.

Benefits

Pension

Income Protection

Death in Service

Employee Assistance Programme

Medicash health cash plan

Shopping & leisure discount portal

Virtual GP Service

mProve Yourself health and wellbeing resources

SkinVision App

Able Futures Mental Health support

33 days holiday (inclusive of bank holidays)

Extra day off on your birthday

Cycle to work scheme

Discounted private healthcare

Qualifications

• At least one year's experience in an administration role is required.
• Strong organizational skills to manage workload and prevent bottlenecks.

Responsibilities

• Manage sample handling and ensure timely reporting to customers.
• Coordinate customer inquiries and maintain LIMS accounts.

Skills

Administration

Customer Support

Data Entry

Sample Management

Quality Control

Education

Experience in Administration

Tools

LIMS Database

Job description

Company Description

Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.

Job Description

Closing Date - 18 APRIL 2025* INTERVIEWS TO BE HELD 24 & 25 APRIL

POTENTIAL START DATE 06 MAY 2025
Summary:

This is a full time position, working 40 hours per week. Administration of the day to day activities across all sections of the healthcare diagnostic business from booking in of samples received, coordination of the reporting of these samples through to the return of these cases back to the customer (where applicable) within the Turn Around Times agreed. To provide complete customer support to all current customers enquiries either via phone call or email correspondence.

Duties:

Sample management of all samples received within the department which includes the following responsibilities:

1. Opening and sorting work received within the department and entering patient information for all cases received into our LIMS database.
2. The data input of clinical information copy typed into our LIMS database.
3. Once all samples have been booked in and processing complete you will coordinate the reporting of all cases within the agreed turn around times ensuring that cases are placed appropriately within our specialist consultant team and that reports are delivered back to the customer within a timely manner.
4. Managing all reporting of cases to ensure that customer Turn Around Times are met.
5. Manage the filing or return of all samples once reported, prioritising to ensure samples are returned efficiently back to the referring hospital (when applicable).
6. Organisation of workload to prevent bottlenecks, working closely with the consultant team and laboratory team to ensure cases are reported in a timely manner within agreed Turn Around Times.
7. Take responsibility for all telephone and email enquiries relevant to the samples received within the department.
8. Responding to customers in a timely manner with the information that they require.
9. Manage the customer’s LIMS account and corresponding secure portal accounts to ensure reports are received correctly.
10. Support the courier in packaging cases to send to the reporting consultant team and our customers including also verifying courier packages before collection.
11. Scanning (Whole Slide Imaging), quality checking and releasing of cases to the reporting consultant team.
12. Scanning documentation, archiving and filing of material.
13. Managing additional work requests and supporting the lab team to ensure a high throughput of cases.
14. To comply with all quality control procedures to support maintenance of the Source BioScience’s Quality Management System.
15. To comply with safe working practices in accordance with Company safety policies.
16. To participate in the Annual Joint Staff Review process, in accordance with Company Policy.
17. To perform any other duties as may be reasonably required commensurate with grade and experience.
18. Attend any training endeavours as appropriate to role or as reasonably requested by Line Manager.

The salary for this role is up to £24,960.00 per annum dependent on experience.

Hours of work: 40 per week

Qualifications

AT LEAST ONE YEAR'S EXPERIENCE IN AN ADMINISTRATION ROLE

Additional Information

• Pension
• Income Protection
• Death in Service
• Employee Assistance Programme
• Medicash health cash plan
• Shopping & leisure discount portal
• Virtual GP Service
• mProve Yourself health and wellbeing resources
• SkinVision App
• Able Futures Mental Health support
• 33 days holiday (inclusive of bank holidays)
• An extra day off on your birthday
• Cycle to work scheme
• Discounted private healthcare

Due to the volume of applications, we apologise that we are unable to respond individually to each application. If we have not contacted you within 7 working days your application has been unsuccessful and your details have not been retained. Please feel free to apply for any other position you may see in the future.