Healthcare Administrator

NHS; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Northampton is seeking a Patient Administrator. This full-time role involves managing patient appointments, handling phone queries, and supporting clinic operations. The ideal candidate should have experience in customer service and a competency in administrative tasks. Empathy and effective communication skills are essential. This position offers a salary of £25,396.80 annually with potential for growth after probation.

Qualifications

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• Good phone manner and excellent English language skills.

Responsibilities

• Co-ordinate daily changes to clinic schedules.
• Manage clinic diaries and book patient appointments.
• Serve as the central point of contact for telephone enquiries.

Skills

Customer focus

Handling phone queries

Office 365 proficiency

Empathy

Excellent English language skills

Job description

Overview

We are looking for a new Patient Administrator to join our Northamptonshire site. This will be 40 hours over 5 days per week, including weekends on a rota basis. As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

Key Responsibilities

• Ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed.
• Managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up-to-date.
• Being the central point of contact for all telephone queries from both patients and clinic staff.
• Provide support to Reception work with this role, dependant on service needs, holiday cover etc. Welcoming patients and visitors, booking patient appointments, producing outcome letters and managing deliveries. Ensure the reception and foyer environment is clean and infection prevention processes are followed, as we stock required paperwork and sanitation products.
• Deliver an effective administrative service to the clinic.
• Booking of appointments in a timely manner as per the pathways.
• Ensure operational and clinical governance protocols are maintained.

About Us

Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans and are establishing a national footprint with new sites across the UK. We are certified as a Great Place to Work for the second year running and listed among the UKs top 50 Best Workplaces for 2025.

Details

Date posted: 07 October 2025

Pay scheme: Other

Salary: £25,396.80 a year rising to RLW upon successful completion of probation period.

Contract: Permanent

Working pattern: Full-time

Reference number: E0325-25-0044

Job locations: Northamptonshire Newmedica, Anglia Way, Moulton Park Industrial Estate, Northampton, NN3 6JA

Job Description

Job responsibilities include co-ordinating daily changes to clinic schedules (updating RotaMaster, EMMA, clinic reports/overview, liaising with the eRS team), managing clinic diaries, booking patient appointments to ensure clinics are full, making reminder calls, handling clinic correspondence, and serving as the central point of contact for telephone enquiries. The role supports reception duties as needed and involves maintaining professional relationships with staff and ensuring governance, processes and compliance are followed. It also covers managing clinic cancellations, reinstatements and capacity planning to meet demand, booking follow-up and new outpatient/theatre appointments, and liaising with Referral Management Centres and related bodies for service updates.

Person Specification

Experience

• Essential: Previous experience in a customer or patient facing role; experience in a busy administrative role; competent user of Office 365; comfortable with new patient record systems; good phone manner; excellent English language skills (verbal and written).
• Desirable: Previous healthcare experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous convictions will be submitted to the Disclosure and Barring Service (formerly CRB).

Employer details

Employer: New Medical Systems Ltd

Address: Northamptonshire Newmedica, Anglia Way, Moulton Park Industrial Estate, Northampton, NN3 6JA

Employer's website: https://www.newmedica.co.uk/