Health & Wellness Specialist

Boots.com; Winchester; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay and gift

Flexible benefits scheme

TELUS Health counselling access

Job summary

Boots Health and Wellness Sales Advisor is a shop-floor role where you’ll combine product knowledge with excellent customer service to help customers feel healthier and more confident in their choices.

No previous experience required; full training provided, including NVQ2 Healthcare Training. You’ll contribute to a well-presented store and support team success every day.

Qualifications

• Enthusiasm for health and wellness.
• Warm, approachable manner.
• Confident to start conversations with customers.
• Self-motivated, sales-driven, focused on customer experience.
• Team player contributing to store success.
• Digitally savvy and comfortable with omni-channel tools.
• Willing to complete Healthcare Training Programme (NVQ2).

Responsibilities

• Support health and wellness brands and provide expert, unbiased advice.
• Ask open questions to understand customer needs and offer holistic healthcare solutions.
• Promote in-store and Online Doctor services, referring to the dispensary or pharmacist when needed.
• Engage customers with personalised recommendations and credible product guidance.
• Contribute to a collaborative, non-commission sales environment focused on team success.
• Maintain store presentation and assist with stocking and tidying shelves.

Skills

Health enthusiasm

Approachable

Conversation starter

Self-motivated

Team player

Digital savvy

Proactive learner

Job description

Health And Wellness Sales Advisor The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. No previous experience required & full training will be provided.

Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you.

As a Health And Wellness Sales Advisor, you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You'll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You'll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you'll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About The Role

Reporting to the Assistant Manager, you'll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.

You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.

This is an interactive, people-focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs

This is a sales-based role, but it's all about team success-no competitive, performance-based commission here.

We'll support you to complete a Healthcare Training Programme at NVQ2 level.

We're proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you’ll need to have

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and store's success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out /rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.