Health & Wellness Specialist

Boots.com; Greater London; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave and gift cards

Flexible benefits scheme

24/7 counselling via TELUS Health

Job summary

Boots Health And Wellness Sales Advisor role on the shop floor in London involves using product knowledge to assist customers with their wellness needs and guide them toward suitable solutions. Training will cover our Healthcare Training Programme and ongoing development within Boots stores.

You will engage customers with open questions, provide unbiased advice, and collaborate with pharmacists when necessary, all while contributing to a supportive team environment and ensuring top-notch store

Qualifications

• No previous experience required; full training provided.
• Health and wellness knowledge applied to advise customers.
• Use open questions to understand needs and offer holistic solutions.
• Work on the shop floor supporting sales and in-store services.
• NVQ2 Healthcare training programme to be completed.

Responsibilities

• Support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience.
• Use open questions to understand customer needs and offer holistic healthcare solutions and products, including in-store and Online Doctor services.
• Refer to the dispensary or pharmacist where needed.
• Interact with customers daily to connect and provide a seamless wellness experience.

Skills

Health knowledge

Customer service

Communication

Digital savvy

Team player

Education

Healthcare NVQ2

Job description

Health And Wellness Sales Advisor The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. No previous experience required & full training will be provided.

Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you.

As a Health And Wellness Sales Advisor, you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You'll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You'll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you'll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About The Role Reporting to the Assistant Manager, you'll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.

You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.

This is an interactive, people-focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs.

This is a sales-based role, but it’s all about team success-no competitive, performance-based commission here.

We’ll support you to complete a Healthcare Training Programme at NVQ2 level.

We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What You’ll Need To Have

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and store's success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
• Prepared to complete a Healthcare Training Programme (NVQ2)
• It Would Be Great If You Also Have Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out /rewards . Exclusions may apply, eligible roles only.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.