Health & Wellness Specialist

Boots Opticians; Horsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health retailer in Horsham seeks a Health and Wellness Sales Advisor to provide customer service and expert advice. No prior experience required as full training will be provided, including NVQ2 Healthcare Training Programme. The successful candidate will have a passion for health and wellness, an approachable demeanor, and a sales-driven attitude. This is a full-time position with a competitive salary and generous employee benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free 24/7 counselling through Employee Assistance Programme

Qualifications

• Passion for health and wellness.
• Ability to put customers at ease.
• Self-motivated and team-oriented.

Responsibilities

• Provide expert advice and support to customers.
• Maintain store appearance and stock levels.
• Complete necessary training programs.

Skills

Customer service skills

Sales-driven attitude

Approachability

Digital savvy

Education

Willingness to complete NVQ2 Healthcare Training Programme

Job description

Overview

The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided

Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About the role

• Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people-focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs
• This is a sales-based role, but it’s all about team success—no competitive, performance-based commission here.
• We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
• We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and store’s success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If your application is successful, you'll be invited to an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business details

Business Area: Pharmacy

Function: Pharmacy Support Colleagues

Keywords: Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Counter Sales, Beauty, Skincare, Sales, Retail, Counter Sales, Consultant, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Part time, Full-Time, Sales Assistant, Retail Assistant, Medicine, Medicines, Specialist, Healthcare, Expert, Customer Care, Assistant, Advisor, Health, Wellness, Health and Wellness, Sales Advisor

Hours per week: 37.5

Latitude,longitude 1: 51.063318356,-0.329727435

Shift Pattern: Weekdays and Weekends

Airport: No

Hours per week: Over 35 hours per week

Company: UK Stores

Division: 16 - United Kingdom

Region: 8 - South

Area: 177 - East Surrey and Sussex

Store: 1024 - HORSHAM

Req Posted Date: 22-Sep-2025

County: West Sussex

Country: UK

Address 1: Unit 21 Swan Walk

Address 2: Horsham

Address 3: West Sussex