Health & Wellbeing Coach - Waiting Well

Sunderland GP Alliance; Sunderland; On-site; GBP 32,000; Full time

Job summary

A healthcare organization in Sunderland is seeking a Health & Wellbeing Coach to join their team. The role involves managing a caseload to support individuals' health and wellness through personalized coaching and community engagement. Ideal candidates will have qualifications in health coaching and experience in community settings. This position offers collaborative work within a multidisciplinary team to promote better health outcomes.

Benefits

33 days annual leave

Better Health At Work - Gold Award

Professional development opportunities

Qualifications

• Experience of supporting people in a community setting.
• Knowledge of health interventions for lifestyle changes.
• Ability to inspire trust and confidence in others.

Responsibilities

• Manage and prioritise a caseload according to population needs.
• Provide personalized support to empower individuals in healthcare.
• Work as part of the social prescribing service to connect patients to activities.

Skills

Motivational interviewing

Coaching skills

Communication skills

Empathy

Education

UKHCA Health coaching qualification or equivalent experience level 3 diploma or above

Mental Health First Aider

Tools

Microsoft Office

Job description

Location: Sunderland

Salary: £31,156.70per annum

Contract type: 12 months Fixed Term

Hours: Full Time, 37.5

Main duties of the job

As a Health& Wellbeing Coach you will work as a key part of the Primary Care NetworkPCN Multi-disciplinary team, you will consider the whole person in addressingexisting issues and encouraging the proactive prevention of new illnesses,promoting lifestyle changes and adaptations.

HealthCoaching revolves around using your motivational interviewing and coachingskill to support people with lower levels of patient activation to develop theknowledge, skills, and confidence to manage their own health and wellbeingwhilst increasing their ability to access and utilise community support offers.

This is a newrole as part of an existing team at SGPA where you will support a city-wideWaiting Well programme offering targeted support to targeted groups of patientswaiting for surgery in Sunderland. This will involve delivering group sessionsand 1-1 support to patients covering a range of health and wellbeing subjectsto ensure patients are fit and fully prepared for surgery.

The postholder will be responsible for the collection of relevant health data andmeasures to feed into the wider project to evidence patient impact.

About us

For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits

Sunderland GP Alliance began in 2015 and as a limited company we have grown to over 200 employees today. We are innovative in responding to the changing needs of a 21st century health care system. With a not-for-profit ethos people are at the heart of everything we do. Whether it is a patient being seen at one of our GP practices or out of hours service, or the people at the heart of the Alliance who make it a great friendly place to work. We want people to realise their potential inside and outside of work which is why we support your development.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• HealthCoaches will manage and prioritise a caseload, in accordance with the healthand wellbeing needs of their population through taking an approach that isnon-judgemental, based on strong communication and negotiation skills, whileconsidering the whole person when addressing existing issues. Where requiredand as appropriate, the Health Coach will refer people back to other healthprofessionals within the PCN;
• Providepersonalised and group support to individuals, their families, and carers tosupport them to be active participants in their own healthcare; empowering themto manage their own health and wellbeing and live independently through:
• Coachingand motivating patients through multiple sessions to identify their needs, setgoals, and supporting patients to achieve their personalised health and careplan objectives;
• Providinginterventions such as self-management education and peer support;
• Supportingpatients to establish and attain goals that are important to the patient;
• Supportingpersonal choice and positive risk taking while ensuring that patientsunderstand the accountability of their own actions and decisions, thusencouraging the proactive prevention of further illnesses;
• Workingas part of the city wide social prescribing service to connect patients tocommunity-based activities which support them to take increased control oftheir health and wellbeing;
• Increasingpatient motivation to self-manage and adopt healthy behaviours;
• Workwith patients with lower activation scores to understand their level ofknowledge, skills and confidence (their Activation level), when engaging withtheir health and well-being and subsequently supporting them in shareddecision-making conversations;
• Utilisehealth coaching skills to support people with lower levels of activation todevelop the knowledge, skills, and confidence to manage their health andwellbeing, whilst increasing their ability to access and utilise communitysupport offers; and
• Exploreand support patient access to a personal health budget, where appropriate fortheir care & support
• Support& deliver group Consultations to enable patients to better understandtheir LTH conditions, how to manage itand encourage the patient agree to self-management goals, and creating aenvironment for individuals to access peer support

For the full job description, please see attached document

Person Specification

Other

• Ability to work across multiple sites in the Sunderland area.
• Ability to work flexible hours which may include evenings or weekends.
• Full, valid driving licence and use of own car.
• Meet DBS standards and Criminal Record checks.
• Provide motivational coaching with the ability to inspire trust and confidence.
• Confident and comfortable with difficult situations.
• Patient, friendly and approachable.
• .
• Able to work under pressure and emotionally resilient.
• Ability to actively listen, empathise with people and provide non-judgemental support.

Motivation and Skills

• Prioritise and work to deadlines.
• High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs.
• Ability to help people identify issues that impact on health including debt, housing, unemployment, loneliness.
• Keep accurate records of discussions and clearly replicate discussions in writing.
• Work on own initiative but within constraints of the role.
• Understanding of and commitment to equality, diversity and inclusion.
• Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals.
• Work effectively and collaboratively as part of a team but also autonomously.
• Understanding the impact of economic and environmental factors on peoples health and wellbeing.
• Ability to support the development of small voluntary led groups.
• Promote and maintain good working relationships with a variety of external partners.

Experience

• Experience of supporting people, their families and carers in a paid or unpaid capacity.
• Experience of setting up and delivering Group Consultations within a Health or Community setting.
• Experience in delivering behaviour change interventions i.e. Smoking Cessation, NHS Health checks, Weight management.
• Demonstrable knowledge in lifestyle or health interventions for example exercise or nutrition.
• Experience of supporting people with their mental health or wellbeing needs.
• Experience of working in a community setting.
• Experience of handling confidential information.
• Experience of collecting and recording information and data.
• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents.
• Working Knowledge of Long-Term Conditions for example diabetes or cardiovascular disease.
• Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity.
• Experience of working collaboratively with different organisations, building trust, confidence and partnerships.
• Extensive knowledge of local services within a Sunderland Locality through either living or working within one of the wider Sunderland settings.
• Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work.

Qualifications

• Demonstrable commitment to personal and professional development.
• Proficient in the use of Microsoft Office applications.
• Qualification or training in UKHCA Health coaching, or equivalent experience level 3 diploma or above or working towards this.
• Mental Health First Aider
• Level 4 BACPR
• Level 4 Diabetes & Obesity and Respiratory conditions & COPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.