Health System Navigator

Maximus; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Maximus is recruiting Health Systems Navigator roles across West Yorkshire, South Yorkshire, Derbyshire and Nottingham, starting at the beginning of October 2026. You need to be based locally to any of the areas to be considered for the role.

The Navigator is a non-clinical position that supports participants to overcome health-system, accessibility and environmental barriers, builds relationships with local services and tracks referral outcomes to inform continuous improvement efforts.

Qualifications

• Help participants navigate health systems and overcome access barriers.
• Develop relationships with NHS, local authorities, and VCSE partners.
• Track referrals, attendance and outcomes for continuous improvement.

Responsibilities

• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Build and maintain relationships with local health services and community partners.
• Attend local partnership forums and contribute to coordinated support around participants.

Job description

In anticipation of Contract Award, we have possible opportunities to recruit Health Systems Navigator within West Yorkshire, South Yorkshire, Derbyshire and Nottingham areas to start at the beginning of October 2026.

You need to be based locally to any of the areas to be considered for the role.

In anticipation of Contract Award, we have possible opportunities to recruit Health Systems Navigator within West Yorkshire, South Yorkshire, Derbyshire and Nottingham areas to start at the beginning of October 2026. You need to be based locally to any of the areas to be considered for the role. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Health System Navigator is a non-clinical role that helps participants and delivery teams overcome health-system, community, accessibility and environmental barriers that affect participation and progression towards work. The role builds effective relationships with local health services, local authorities, VCSE organisations, social prescribing, disability, skills and community partners; facilitates warm connections; tracks access; and feeds local-system intelligence into continuous improvement. The Navigator does not clinically assess, diagnose, treat, prescribe, provide therapy or hold clinical risk.

1. Participant navigation and access support

Support participants where progression is affected by system, access, communication, service or environmental barriers.

Help participants understand available local options and make informed choices about support routes.

Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.

Track whether contact, attendance and engagement occur and agree alternative routes where needed.

Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.

Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.

Develop warm-referral arrangements and reciprocal communication routes with local partners.

Attend local partnership forums and contribute to coordinated support around Confident Futures participants.

3. Adviser and coach support

Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.

Contribute to Health Confidence Case Reviews where system barriers are delaying progress.

Help identify alternatives where services are delayed, unavailable, unsuitable or declined.

Support teams to understand local gaps, pathway changes and community opportunities.

4. Long-term condition, disability and accessibility navigation

Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.

Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.

Support reasonable adjustment conversations and practical access planning without providing clinical advice.

5. Safeguarding and escalation support

Recognise, respond to and upscale safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.

Maintain accurate documentation of concerns, information shared, actions taken and outcomes.

Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.

Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.

6. Continuous improvement and reporting

Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.

Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.

Feed local intelligence into continuous improvement, partnership development and solution design.

Support quality assurance through accurate, timely and auditable records.

Key Internal Stakeholders & Relationships

• Work & Health Coach
• Health Confidence Coach
• Operations Manager
• Clinical Assurance Lead

Key External Stakeholders & Relationships

• Local health providers
• local authorities
• VCSE and community providers
• NHS, primary care
• Social prescribers

Experience working with adults experiencing complex health, social, disability, confidence or employment barriers.

Experience navigating health, social care, local authority, VCSE, social prescribing or community support systems.

Experience building partnerships and developing referral pathways with external agencies.

Knowledge of long-term conditions, fluctuating conditions, mental wellbeing barriers, neurodiversity, disability and health inequalities.

Understanding of safeguarding, consent, confidentiality, information sharing and professional boundaries.

Experience as a social prescribing link worker, community connector, health navigator, care coordinator, employment specialist or partnership officer

Experience of Restart, IPES, IPS, supported employment or integrated health and employment programmes

Health or social care background in a non-clinical navigation capacity.

Level 2 Diploma in Employability Services Sector or equivalent.

Partnership, community development, coaching or health and wellbeing qualification.

Creates Innovative Solutions

Focuses on the Customer:

Takes Responsibility & Acts with Integrity

Excellent relationship-building, influencing and partnership-management skills.

Strong communication skills with ability to adapt to varied communication and accessibility needs.

Confident problem solver able to remove practical and system barriers.

Ability to organise complex information, maintain service directories and track referral outcomes.

Sound judgement, professional curiosity and ability to elevate appropriately.

Accurate, timely and defensible record keeping.

Travel Requirements

Business Travel 10,000+ miles per year Y

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for a job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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