Health & Safety Relationship Manager

NatWest Group; City of Edinburgh; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution is looking for a Health & Safety Relationship Manager to oversee client services and deliver tailored solutions. The ideal candidate will have strong customer focus and professional qualifications in Health and Safety, along with extensive experience in identifying customer needs and providing complex advice. This remote-first role encourages proactive engagement and supports new business growth.

Qualifications

• Extensive experience in health and safety roles.
• Experience providing advice on complex matters.
• Ability to identify customer needs and risks.

Responsibilities

• Oversee provision of service to a portfolio of clients.
• Deliver new business growth through referrals.
• Proactively manage client retention and pricing conversations.

Skills

Customer focus

Strong communication

Interpersonal skills

Time management

Education

Professional qualifications in Health and Safety

Job description

Join us as an Health & Safety Relationship Manager

• This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors
• You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
• As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues

What you'll do

We’ll look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice.

Additionally, you’ll be:

• Delivering new business growth through referrals, networking and business generation activities
• Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
• Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
• Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
• Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
• Supporting other clients as well as your own, and colleagues with complex technical issues

The skills you'll need

We’re looking for someone with a strong customer focus and professional qualifications in Health and Safety. You’ll have extensive experience in a role relating to health and safety and you’ll also have a background in dealing with the provision of advice for complex matters.

We’ll also be looking for you to have:

• Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
• The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
• Excellent time management skills and a flexible approach to serve customers at times that meet their needs
• Strong communication and interpersonal skills

Hours

35

Job Posting Closing Date:

30/07/2025 Ways of Working:Remote First