Health Records Supervisor

Aneurin Bevan University Health Board; Newport; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading health board in Wales seeks a highly motivated individual to supervise the Digitised Health Records Team. The role entails managing team performance, ensuring efficient service delivery, and collaborating across departments. Essential skills include effective communication, planning, and team leadership. Experience in supervisory roles and knowledge of administrative procedures is critical. Join us in providing high-quality healthcare services.

Benefits

Flexible working

Paid mandatory training

Excellent in-house programmes

Professional career pathways

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Supervisory experience managing people.
• Knowledge of administrative procedures and systems.
• Understanding of Health Board policies and procedures.

Responsibilities

• Lead and work collaboratively with the team to ensure a professional health records service.
• Manage the workload for the team, providing a scan on demand service.
• Deliver an effective and efficient service, providing cover when necessary.

Skills

Good communication skills

Ability to manage difficult situations under pressure

Effective planning and prioritising skills

Education

Vocational/NVQ Level 3 or equivalent

Tools

PAS

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

The Health Records Service establishes policy, objectives, staff responsibilities, operating relationships and standards that are aligned to the services we provide, guided by legal obligations as set out in legislation such as The Public Records Act 1958, The UK GDPR and Data Protection Act 2018 and The Records Management code of Practice for Health and Social Care 2022.

If you are a highly motivated and hardworking individual who would like a new challenge, working within our busy Digitised Health Records Team as a supervisor may be the role for you.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks. Ideally the post holder will need experience of staff management.

Please note that certain aspects of the role can be physically demanding.

Main duties of the job

• Lead and work collaboratively with their team to ensure that a professional health records service is delivered to the clinical teams.
• Encourage wider team working across all departments and Hospital sites.
• Involvement and awareness of emerging technologies, such as Robotic Processing Automation.
• Managing the workload for the team, providing a scan on demand service ensuring the effective delivery of Digitised Health records for Hospital admissions and outpatient appointments.
• Encourage and introduce new ways of working, whilst maintaining operational service delivery.
• Providing support and leadership to the teams, including sickness management and performance monitoring.
• Delivering an effective and efficient service, providing cover when necessary for other supervisors across the service
  
  

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future

Skills and Attributes

Essential criteria

• Good communication skills
• Ability to work effectively with health care professionals
• Ability to influence and persuade others
• Ability to manage difficult situations under pressure
• Ability to deliver training
• Ability to develop good and effective employee relations
• Effective planning and priortising skills
• Ability to use initiaive and meet deadlines
• Ability to maintain concentration with frequent interruptions from both staff & users of the service.
• Ability to lead & motivate a team.
• Approachable and sympathetic to staff needs.
• Flexible to the needs of the service.
• Ability to work and problem solve under pressure whilst achieving targets.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate & methodical in all aspects of work.
  
  

Qualifications And Knowledge

Essential criteria

• Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience & training to Vocational/NVQ Level 3 or equivalent demonstrable experience.
• Detailed knowledge of PAS.
• Understanding of Health Board policies & procedures including HR.
  
  

Desirable criteria

• Knowledge of CWS.
• Knowledge of WAG guidelines.
  
  

Experience

Essential criteria

• Recent supervisory experience managing people.
• Experienced PAS user.
  
  

Desirable criteria

• Experience of dealing with all levels of staff & the public
• Experience of CWS
  
  

Other

Desirable criteria

• Welsh Speaker (Level 1) or willingness to work towards