Health Records Multi Section Manager

NHS; Tooting; On-site; GBP 46,000 - 56,000; Full time

Job summary

A prominent healthcare provider in the UK is looking for a Health Records Manager to deliver high-quality patient record services. This role involves daily operational leadership, regulatory compliance, and effective team management. Candidates must have significant NHS experience and a degree-level education. The position offers a salary of £46,419 to £55,046 per year, with a full-time, fixed-term contract of 12 months.

Benefits

NHS benefits

Part of a large collaborative healthcare group

Qualifications

• Significant NHS experience is required.
• Extensive people management experience is essential.
• Knowledge of health records operations is necessary.

Responsibilities

• Oversee daily operational management of the department.
• Investigate and respond to complaints and incidents.
• Ensure compliance with Trust policies and legal obligations.

Skills

Excellent verbal and written communication skills

Good analytical skills

Proficient user of Microsoft Office

Strong negotiation skills

Education

Educated to Degree level

Diploma of the Institute of Health Record & Information Management (IHRIM)

Tools

IT systems knowledge

Job description

Job summary

T Oversee the performance and operations of Health Records 5 sections..

The role involves delivering a high-quality, customer-focused service for the provision of patient records across in/outpatient care, audits, and research.

The post holder will advise Trust staff on complex health records matters, aligned with Trust policy, local procedures, and IHRIM guidelines.

They will also support ongoing service development to ensure the department remains responsive to modernisation and IT advancements.

Main duties of the job

Key Responsibilities:

• Provide daily operational leadership and performance management in line with departmental and Trust standards.

• Investigate and respond to complaints and incidents, implementing preventative measures where needed.

• Ensure team compliance with Trust policies and legal obligations, including Data Protection, Health & Safety, Security, and Fire Safety.

• Communicate complex, sensitive information effectively across clinical, non-clinical, internal, and external stakeholders.

• Proactively implement changes in response to new legislation impacting the health records service.

• Support the Health Records Manager in delivering the Health Records Strategy and progressing related projects within timelines.

• Contribute to policy development by identifying gaps in current guidance and recommending improvements.

• Lead or oversee recruitment, induction, appraisals, performance reviews, and disciplinary processes in line with HR policies.

• Apply HR procedures consistently, promoting fairness and dignity at work.

• Ensure accurate storage, retrieval, and archiving of records in accordance with Data Protection and Freedom of Information Acts.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year p.a. pro rata inclusive of HCAS (Inner)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

200-NN-7266628-A&C-Z

Job locations

St Georges Hospital

Blackshaw Road

Tooting

SW17 0QT

Job description Job responsibilities

A detailed job description of the role is attached along with main responsibilities:-

Provide daily operational management of the department in accordance with national professional standards legislation pertaining to Health Records and department and trust standards

To ensure that SARs are processed in accordance with GDPR with zero financial breaches (up to £17 million)

Supporting the Health Records Manager in providing an efficient and effective Health Records Department by supporting the Health Records senior team leaders to ensure that each health records section meets its daily, monthly, and yearly targets.

Investigating and responding to complaints and incidents and introducing preventative measures as necessary.

nal Investigates and resolve complex health records queries from internal customers with an emphasis on root cause analysis and installing new business processes to reduce information governance risks, resolve issues/problems and with the aim or preventing reoccurrence.

Job description Job responsibilities

A detailed job description of the role is attached along with main responsibilities:-

Provide daily operational management of the department in accordance with national professional standards legislation pertaining to Health Records and department and trust standards

To ensure that SARs are processed in accordance with GDPR with zero financial breaches (up to £17 million)

Supporting the Health Records Manager in providing an efficient and effective Health Records Department by supporting the Health Records senior team leaders to ensure that each health records section meets its daily, monthly, and yearly targets.

Investigating and responding to complaints and incidents and introducing preventative measures as necessary.

nal Investigates and resolve complex health records queries from internal customers with an emphasis on root cause analysis and installing new business processes to reduce information governance risks, resolve issues/problems and with the aim or preventing reoccurrence.

Person Specification Qualifications and Training Essential

• Educated to Degree level, or equivalent level acquired by training and work experience
• Willing to undertake any further study to enhance ability to carry out job role more efficiently
• Diploma of the Institute of Health Record & Information Management (IHRIM)

Desirable

• Evidence of further study
• Professional management qualification
• Other appropriate qualifications or courses

Experience Essential

• Significant NHS experience with knowledge of how a Health Records Department operates and what service it provides
• Extensive people management experience including recruitment, performance review, capability, conduct and disciplinary
• Extensive knowledge of administrative procedures including IT systems, which should be acquired through formal training or experience

Desirable

• Experience of audits within a service delivery environment
• Experience of being responsible for supplies ordering for a department/office

Skills Essential

• Excellent verbal and written communication skills
• Ability to prepare & deliver quality presentations/ training to a wide range of grades & discipline
• Good persuasion, influencing and negotiation skills
• Able to interpret and communicate complex information in a way that others can understand
• Able to communicate with tact and sensitivity where appropriate
• Well-developed customer care skills
• Good analytical skills Practical approach to problem solving
• Excellent planning and organisational skills
• Proficient user of Microsoft Office package (e.g., Word, Excel, PowerPoint, Access)
• Able to prioritise workloads and be flexible to changing situations.
• Able and confident in using own initiative.
• Experience of working with a team to reduce expenditure
• Ability to work under pressure using information to seek solutions to problems.
• Pragmatic and practical approach to problem solving.
• Ability to interpret data from spreadsheets.

Desirable

• The ability to produce clear, concise and accurate written documents including minutes of meetings, letters, reports, etc.
• Understand the principles of how to manage a budget.
• Experience of producing procedures and statistical information

Knowledge Essential

• Specialist knowledge relating to the UK General Data Protection Regulation (UKGDPR), Data Protection Act (2018), Freedom of Information Act (2000), Caldicott Principles, and other relevant legislation.
• Specialist knowledge relating to the British Standards Group's BS10008 "Evidential weight and legal admissibility of electronically stored information" standard
• Working knowledge of work procedures and practices within Health Record Services
• Detailed working knowledge of a PAS system and a Casenote Tracking (CNT) system

Desirable

• Understanding of NHS Complaints system and experience of dealing with customer complaints
• Knowledge of NHS ICT systems, specifically Cerner, iFIT, EDM and EPR.

Person Specification Qualifications and Training Essential

• Educated to Degree level, or equivalent level acquired by training and work experience
• Willing to undertake any further study to enhance ability to carry out job role more efficiently
• Diploma of the Institute of Health Record & Information Management (IHRIM)

Desirable

• Evidence of further study
• Professional management qualification
• Other appropriate qualifications or courses

Experience Essential

• Significant NHS experience with knowledge of how a Health Records Department operates and what service it provides
• Extensive people management experience including recruitment, performance review, capability, conduct and disciplinary
• Extensive knowledge of administrative procedures including IT systems, which should be acquired through formal training or experience

Desirable

• Experience of audits within a service delivery environment
• Experience of being responsible for supplies ordering for a department/office

Skills Essential

• Excellent verbal and written communication skills
• Ability to prepare & deliver quality presentations/ training to a wide range of grades & discipline
• Good persuasion, influencing and negotiation skills
• Able to interpret and communicate complex information in a way that others can understand
• Able to communicate with tact and sensitivity where appropriate
• Well-developed customer care skills
• Good analytical skills Practical approach to problem solving
• Excellent planning and organisational skills
• Proficient user of Microsoft Office package (e.g., Word, Excel, PowerPoint, Access)
• Able to prioritise workloads and be flexible to changing situations.
• Able and confident in using own initiative.
• Experience of working with a team to reduce expenditure
• Ability to work under pressure using information to seek solutions to problems.
• Pragmatic and practical approach to problem solving.
• Ability to interpret data from spreadsheets.

Desirable

• The ability to produce clear, concise and accurate written documents including minutes of meetings, letters, reports, etc.
• Understand the principles of how to manage a budget.
• Experience of producing procedures and statistical information

Knowledge Essential

• Specialist knowledge relating to the UK General Data Protection Regulation (UKGDPR), Data Protection Act (2018), Freedom of Information Act (2000), Caldicott Principles, and other relevant legislation.
• Specialist knowledge relating to the British Standards Group's BS10008 "Evidential weight and legal admissibility of electronically stored information" standard
• Working knowledge of work procedures and practices within Health Record Services
• Detailed working knowledge of a PAS system and a Casenote Tracking (CNT) system

Desirable

• Understanding of NHS Complaints system and experience of dealing with customer complaints
• Knowledge of NHS ICT systems, specifically Cerner, iFIT, EDM and EPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges Hospital

Blackshaw Road

Tooting

SW17 0QT

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges Hospital

Blackshaw Road

Tooting

SW17 0QT

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)