Health Records Clerk

NHS; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Wrexham is seeking an administrative support role within the Records department. You will be responsible for the retrieval, filing, and preparation of patient case notes, ensuring timely delivery to support outpatient services. Ideal candidates will have a strong eye for detail and prior medical or customer service experience. This full-time position promotes equality and diversity in applications.

Qualifications

• Proven communication skills required.
• Experience in medical record or customer service roles is essential.
• Willingness to work as part of a team.

Responsibilities

• Assist in the provision of case notes for patient care.
• Ensure case notes delivery aligns with service agreements.
• Maintain accuracy in patient tracking system.

Skills

Attention to detail

Communication skills

Customer service

Good telephone manner

Ability to prioritise workload

Welsh speaking

Education

Good standard of education

Tools

Computer literacy

Job description

The Records department provides an essential support service. This is not your typical administrative post. The duties are predominantly centred around the physical retrieval, filing and preparation of case notes in conjunction with an efficient and professional outpatient reception service.

Main duties of the job

The successful candidate will work 37.5 hours, 8:30am to 4:30pm, Monday to Friday. The duties include assisting in the provision of case notes for patient care, both Outpatient and Acute, ensuring that all case notes are delivered and prepared to Service Level agreements.

The post holder will be expected to undertake weeding of existing case notes in line with the organisation's Retention and Destruction Policy, ensuring that the Patient tracking system is accurate and up to date.

Requirements

To be successful, you will need to have an eye for detail and accuracy, as well as proven communication skills. The ability to speak Welsh is desirable, but not essential.

About us

Betsi Cadwaladr University Health Board (BCUHB) is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services. We are committed to promoting equality and diversity and welcome applicants under the 'Disability Confident Employer' scheme.

Person Specification

• Good standard of education
• NVQ Customer Service experience

Experience

• Medical background, such as GP Practice/Reception
• Experience working within the Medical Records Department

Skills

• Good telephone manner
• Ability to prioritise workload
• Welsh Speaker (desirable)

Knowledge

• Keyboard Skills/Computer Literacy

Personal Qualities

• Self Motivated
• Ability to work as part of a team

This post is subject to a Disclosure and Barring Service Check.

We are an equal opportunities employer and welcome applications in Welsh or English.