Health Records Clerk

Aneurin Bevan University Health Board; West Midlands Combined Authority; Hybrid; GBP 25,000; Full time

Job summary

A leading Health Board in the UK seeks individuals to join the Digitised Health Records Services team. Candidates should possess excellent communication, organizational skills, and the ability to work under pressure. The role includes managing patient records and maintaining professional communication. The position offers flexible working patterns and extensive training opportunities, making it a great choice for career development.

Benefits

Flexible working schedules

Training and development opportunities

Occupational health support

Qualifications

• A willingness to undertake and complete statutory and mandatory training.
• Knowledge of IT systems and understanding of team working ethos.
• Previous clerical experience or similar is essential.

Responsibilities

• Locate, retrieve, and track patient records.
• Quality checking paper records and scanned records.
• Maintain professional communication with all staff.

Skills

Excellent Communication skills

Excellent Organisational skills

Excellent attention to detail

Flexibility in working practices

Ability to work under pressure

Education

Basic General Education

Level 2 NVQ in Administration

Tools

Knowledge of IT systems

Job description

Job Summary

An Exciting Opportunity Has arisen Within The Digitised Health Records Services To Be Part Of The Team Based At Online House, Cleppa Park In Newport. This Is a Busy But Supportive Team, And We Are Looking For Individuals Who Have:

• Excellent Communication skills
• Excellent Organisational skills
• Excellent attention to detail
• Flexibility in working practices
• The ability to work as a team
• The ability to work under pressure and to deadline

Our goal is to ensure the availability of the Health Record to support the journey towards the digitisation of patient records. Digitised Health records play a vital part in patient care, and you will be part of a team who ensure the availability of the patient record, supporting Health care professionals caring for the patient.

We can offer varied working schedules to suit your lifestyle and can offer many training and development opportunities to progress your career within this service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• Locate, retrieve, and track patient records
• Prepping patient records in line with Standard Operating procedures
• Quality checking paper records
• Dealing with enquiries
• Maintain professional communication with all disciplines of staff
• Deal with internal/external requests for information in accordance with data protection
• Scanning the patient record using the latest technology
• Quality checking the scanned patient record
• Storing the paper record in line with retention procedures
• Candidates are advised to refer to the attached Person Specification and use the Supporting Information section of the application form to detail how they meet the various requirements
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Details

• Date posted: 03 September 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,833 a year per annum pro rata
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: 040-AC339-0925
• Job locations: Online House, Cleppa Park, Newport, NP10 8BA

Job Description

Job responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

• Essential: Basic General Education; Literature & Numerate; A willingness to undertake & complete statutory and mandatory training during an induction period; Knowledge of IT systems; Understanding of team working ethos
• Desirable: Level 2 NVQ in Administration
• Desirable: Welsh Speaker (Level 1) or willingness to work towards
• Experience/ Knowledge: Essential – Previous Clerical experience or similar
• Desirable – Customer Service experience
• Skills/abilities: Essential – Good communication skills; Ability to use initiative & meet deadlines; Polite & professional telephone manner; Ability to work well under pressure; Ability to develop good & effective employee relationships; Ability to follow instructions; Ability to work flexibly as part of a team or using one\'s initiative; Commitment to high quality standards; Accurate & methodical; Willingness to work under direction but also self-starter
• Education: Essential – Basic General Education; willingness to undertake statutory and mandatory training; Knowledge of IT systems; Understanding of team working ethos

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions. Applications from job seekers who require Skilled worker sponsorship will be considered. For details see the UK Visas and Immigration guidance. Additionally, the post includes information on criminal records checks for overseas applicants.

Employer details: Aneurin Bevan University Health Board, Online House, Cleppa Park, Newport, NP10 8BA. Employer website: https://abuhb.nhs.wales/