Health Records Clerical Officer

Job Summary

Health Records Clerical Officer - Band 2 - Permanent Morning Shifts

30 hours per week working Monday, Tuesday, Wednesday and Thursday from 6 am - 2 pm

Do you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Health Records Team, working in a physically demanding environment.

WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF SUFFICIENT APPLICATIONS RECEIVED

Main duties of the job

The post holder will support with all tasks undertaken within a Health Records Department.

• pre-file of patient records
• Filing of patient records
• processing off site storage requests and returns
• preparation of patient records for out patient clinics and inpatient activity
• Working on front desk responding to urgent file requests, creating files and pulling patient records for planned activity.
  
  

Other duties include answering telephone queries and using our Patient Administration and Associated Information Systems

About Us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

407-CORP-6991320

Job locations

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

Job Description

Job responsibilities

The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.

Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.

The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.

Job Description

Job responsibilities

The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.

Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.

The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent - preferably English and Maths).
• NVQ level 2 in Customer Service (or equivalent).
  
  

Experience

Essential

• Dealing with patients/general public face to face or working in a customer focused environment.
• Using MS Office and other Information systems/Patient Administration System (desirable) to input and update personal data.
• Working as part of a team in a busy environment.
  
  

Skills

Essential

• Excellent keyboard, IT and administrative skills.
  
  

Desirable

• Numeracy skills and attention to detail
• Good customer care and verbal communication skills.
• Lifting and manual handling techniques
  
  

KNOWLEDGE

Essential

• -Knowledge of confidentiality and data protection issues.
  
  

Other

Essential

• Able to develop own skills and knowledge and participate
• Able to contribute to the improvement of service.
• Able to maintain quality in own work and encourage others to do so.
• Able to understand Information Governance and Data Protection and its implications within a healthcare setting
  
  

Desirable

• Able to monitor and maintain health, safety and security of self and others.
• Able to support equality and value diversity.
  
  

Skills

Essential

• Ability to work in manual role
  
  

Desirable

• Past experience of working in a manual handling role
  
  

Person Specification

Essential

• Ability to work in manual role
  
  

Desirable

• Past experience of working in a manual handling role
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)