Health Record Clerk | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Wigan seeks an administrative professional for their Outpatient department. The role involves preparing case-notes, updating patient details, handling walk-ins, and ensuring smooth clinic operations in a busy environment. Candidates should possess excellent communication and IT skills. Applications are encouraged from all sections of society, aiming to foster a diverse workforce.

Qualifications

• Must have experience working efficiently to meet targets and deadlines.
• Ability to handle patient data respectfully and confidentially.

Responsibilities

• Prepare case-notes in advance of clinic meetings.
• Handle patient reception duties and update demographic details.
• Book follow-up appointments and manage inquiries from public and staff.

Skills

Excellent communication skills

IT skills

Experience in busy customer focused environment

Job description

To provide a responsive, efficient, and adaptable administrative service to support the delivery of an effective Outpatient department. To ensure the patient’s needs are central to the delivery of the service and compliance with all appropriate policies and procedures.

This role will entail preparing clinical outcomes/patient notes in advance for the clinics at the Thomas Linacre Centre as well as completing reception duties.

The successful candidate must have excellent communication skills, IT skills and have experience in working in a busy pressurised customer focused environment, working efficiently to meet targets and deadlines.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

• To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure.
• To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes.
• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.
• Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
• Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
• Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
• Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
• To provide cover when necessary.
• To provide any other duties that may be required relevant to this grade.


This advert closes on Wednesday 16 Jul 2025