Health & Protection Claims Specialist - REMOTE

Punter Southall; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in Reading is seeking a Claims Specialist to manage Life, Critical Illness, and Disability claims. You will provide excellent customer support while ensuring compliance with industry standards. This role offers flexible working options, private medical insurance, and opportunities for professional development.

Benefits

Flexible Working

Private Medical Insurance

Competitive Company Pension Scheme

Opportunities for professional development

Employee discounted schemes

Gym memberships

25 days holiday with option to purchase more

Qualifications

• Experience in managing life, critical illness, and/or disability claims.
• Strong understanding of industry standards and UK regulations.
• Ability to enhance customer experience with empathy.

Responsibilities

• Manage Life, Critical Illness, and/or Disability claims.
• Provide excellent customer support through the claims service.
• Identify trends and contribute to best practice improvements.

Skills

Customer service skills

Knowledge of UK life insurance sector

Ability to manage claims

Job description

Are you an experienced claims specialist looking for an exciting new opportunity? We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims.

We are a Company recognised across the industry for our dedication to inclusivity and five-star customer service (among other awards), you will be joining a Company filled with dedicated and talented professionals working together to achieve our business goals and uphold our exceptional reputation.

Brief Overview Of The Role

As a Claims Specialist, you'll manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers' experience addressing each case with precision and empathy.

What You’ll Be Doing

In this role your skills and experience will be crucial in identifying trends and contributing to the continuous improving and development of best practices. A key part of your role will be to maintain open communication with customers, providing updates and guidance throughout the claims process to build trust and customer satisfaction while working with colleagues across the Company to resolve complex cases and implement strategic solutions, helping us to achieve our commitment to excellence in claims management.

What’s in it for you:

• Flexible Working: we offer full time, part-time, and compressed working patterns within the team to suit your lifestyle
• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Opportunities for professional development and sponsored study
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
• Private dental insurance
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Comprehensive Europe and Worldwide Travel Insurance
• Medical Cash Plan
• Gym memberships
• Access to 24/7 GP service for you and your family
• 25 days holiday with the option to purchase more
  

Should you wish to learn more about the role, or have any questions, please contact our HR Team via [e-mail].