Health & Fitness Manager

Village Hotels; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Glasgow is seeking a motivated Fitness Manager to oversee gym operations, focus on member satisfaction, and lead a dedicated team of fitness staff. Join us for a vibrant work environment and enjoy various employee benefits, including personal development opportunities.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays at Village Hotels

Discounts for Friends and Family

Food and Drink Discounts

Flexible working hours

Excellent training and development programs

Monthly well-being programs

Life Insurance

Electric car salary sacrifice scheme

Enhanced maternity and paternity benefits

Qualifications

• Natural leader with a passion for fitness.
• Excellent communication and motivation skills.
• Experience handling customer feedback and complaints.

Responsibilities

• Manage a team of group exercise staff ensuring high-quality classes.
• Foster a positive gym environment and improve member satisfaction.
• Implement cost control measures while maintaining service excellence.

Skills

Leadership

Organizational Skills

Customer Service

Team Management

Adaptability

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.

It’s your job to keep both our members happy, through efficient fitness processes and a dedication to customer excellence. Plus, our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

The Role

1. You will also manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our amazing classes.
2. A natural leader, you’ll understand what makes a gym floor great, and motivate your teams to push boundaries, through slick fitness journey delivery, vibrant classes and amazing personal training. You will upskill your fitness team in the use of cutting edge technology including Myzone & Mywellness & give them the opportunity to develop their group exercise passion by ensuring they take part in high calibre fitness training programs from Les Mills, Hiit Company, Zumba & many more.
3. You’re super organised, so you’ll have no problem multi-tasking to ensure all key fitness areas are tackled, from coaching members on the gym floor to managing a fantastic group exercise timetable.
4. You'll sustain a working environment that supports the company’s objective of consistently delivering excellent standards of service and meeting and exceeding customer expectations.
5. You'll operate cost control measures without compromising quality of service.
6. You'll ensure the department operates at optimum efficiency with a required number of trained fitness staff to meet business needs and exceeds statutory requirements in respect of health & safety standards.
7. You'll assist members and prospective members in a friendly, courteous and professional manner. Member and guest satisfaction should be monitored using reflective feedback. In the absence of the Leisure Club Manager, deal with complaints / problems politely and make every effort to resolve these.
8. You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract