Health Coach Coordinator

Integrated Care System; Corsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused healthcare organization in England is seeking a Health Coach Coordinator to work collaboratively with patients to manage their health effectively. This role involves providing personalized care support, assisting patients in accessing health resources, and contributing to the overall improvement of health outcomes. Ideal candidates should have experience in helping diverse individuals achieve health goals, along with relevant qualifications.

Qualifications

• Ability to actively listen, empathise with people and provide personalised support.
• Commitment to reducing health inequalities and proactively working to reach diverse communities.
• Experience of working in health, social care and other support roles directly with people.

Responsibilities

• Work with patients to improve understanding of their conditions.
• Assist in accessing health management resources and support.
• Maintain accurate records of referrals and interventions.

Skills

Active listening

Empathy

Culturally sensitive support

Effective communication

Risk assessment

Education

NVQ Level 3 in adult care or equivalent

Training from Personalised Care Institute

Tools

MS Office

Job description

Go back Chippenham, Corsham & Box Primary Care Network

Health Coach Coordinator

The closing date is 19 August 2025

A Health Coach Coordinatorwill play an important role within a PCN to proactively identify & work with allpatients across the PCN with hypertension through lifestyle advice, behaviourchange support, collaborative events and project work.

Health CoachCoordinators will review patients within the identified cohort assessing needsand help them access the services and support they require to understand andmanage their own health and wellbeing, referring to social prescribing linkworkers, & other professionals where appropriate. Their aim is to help peopleimprove their quality of life.

The aim of thisrole is to achieve the following outputs and evaluate the outcomes:

No. of people receiving health coaching.

No. of people who quit smoking at 4,12 & 52weeks.

No. of people with a reduction in BMI greater than 2.

No. of people with a reduction of blood pressure.

Changes in blood pressure medication.

The role will include offering Stop SmokingSupport, BP monitoring & weight management support. Working collaborativelyon new and existing projects with health professionals and the community toraise awareness and achieve the outcomes.

Main duties of the job

Work with people, their families and carers toimprove their understanding of the patients condition and support them todevelop and review personalized care support to manage their needs and achievebetter healthcare outcomes.

Assist people to access self-management educationcourses, peer support, health coaching and other interventions that supportthem in their health and wellbeing, and increase their levels of knowledge,skills and confidence in managing their health.

Provide coordination and navigation for people andtheir carers across health and care services, working closely with socialprescribing link workers, health and wellbeing coaches, and other primary andsecondary care professionals; helping to ensure patients receive a joined-upservice and the most appropriate support.

Work alongside multidisciplinary teams with the PCN.

Work with people, their families,carers and healthcare team members to encourage effective help-seeking behaviours.

Maintain records of referrals andinterventions to enable monitoring andevaluation of the service;

Support practices to keep care records up to date byidentifying and updating missing or out-of-date information about the persons circumstances.

About us

The Chippenham, Corsham and Box Primary Care Network (CCB PCN) providesproactive and coordinated care across the local population of 61,000 people. Wehave a strong focus on health promotion and personalised care, supportingpeople to make informed decisions about their health and social care. We are a dynamic, friendly and supportive PCNwith much experience in training GPs and other healthcare professionals.

Job responsibilities

1. Enable access to personalised care and support

a.Take referrals for individuals or proactivelyidentify people who could benefit from support within the remit of the service.

b.Have a positive, empathetic and responsiveconversation with the person and their family and carer(s) about their needs.

c.Work towards increasing patients understanding ofhow to manage and develop health and wellbeing through offering advice and guidance.

d.Develop an in-depth knowledge ofthe local health and care infrastructure and know how and when to enable peopleto access support and services that are right for them.

e.Use tools to measure peoples levels of knowledge,skills and confidence in managing their health and to tailor support to them accordingly.

f.Review and update personalised careand support plans at regular intervals where required

g.Undertake telephone assessments,home visits and face-to-face appointments.

h.Ensure personalised care and support plans arecommunicated to the GP and any other professionals involved in the personscare and uploaded to the relevant online care records, with activity recordedusing the relevant SNOMED codes.

i.To focus on hypertension within the identifiedpopulation, and other contributing health conditions.

j.Refer to other health services both in primary andsecondary care as appropriate.

k. Regularly liaisewith the range of multidisciplinary professionals and colleagues involved inthe persons care, facilitating a coordinated approach and ensuring everyone iskept up to date so that any issues or concerns can be appropriately addressedand supported.

l.Actively participate in multidisciplinary teammeetings in the PCN as and when appropriate.

m.Identify when action or additionalsupport is needed, alerting a named clinical contact in addition to relevantprofessionals, and highlighting any safety concerns.

n.Record what interventions are used to supportpeople, and how people are developing on their health and care journey,

o.Keep accurate and up-to-date records of contacts,appropriately using GP and other records systems relevant to the role, adheringto information governance and data protectionlegislation.

p.Work sensitively with people, their families andcarers to capture key information, while tracking the impact of health coachingon their health and wellbeing.

q.Record and collate information according to agreedprotocols and contribute toevaluation reports required for the monitoring and quality improvement of the service.

Person Specification

Experience

• Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health
• inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating
• others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their
• families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage
• risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role e.g. when there is a mental health need requiring a
• Ability to work from an asset-based
• approach, building on existing community and personal assets
• Ability to maintain effective working relationships and to promote collaborative
• practice with all colleagues
• Ability to demonstrate personal
• accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under
• pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically
• within a team or on own initiative
• Ability to provide motivational coaching to support peoples behaviour change
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Experience of working within multi-professional team environments
• Experience of supporting people, their families and carers in a related role
• Experience of data collection and using tools to measure the impact of services
• Knowledge of the personalised care
• approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Ability to recognise and work within limits of competence and seek advice when needed
• Basic knowledge of long-term conditions
• and the complexities involved: medical, physical, emotional and social
• Understanding of the needs of older people / children & young adults/ adults with disabilities / long term conditions particularly in relation to
• promoting their independence
• Meets DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands
• Access to own transport
• Ability to travel across the locality on a regular basis
• Experience of working directly in a care coordinator role, adult health, children & young adults and social care, learning support or public health /health improvement.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Proficient speaker of another language to aid communication with people in the community for whom English is a second language.

Qualifications

• Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute.
• Proficient in MS Office and web-based services.
• Qualifications and training NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chippenham, Corsham & Box Primary Care Network