Health Club Team Member

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich seeks a Personal Trainer/Fitness Instructor. You'll be responsible for welcoming guests, managing bookings, and supporting membership sales. Ideal candidates should have a level 2 fitness qualification and excellent customer service skills. Join a luxury 4-star property with extensive leisure facilities.

Benefits

Free health club membership

Discounts across golf and hotels

Support with training & professional qualifications

Various learning & development opportunities

FREE parking

Qualifications

• Minimum level 2 fitness qualification preferred.
• Strong customer service and communication skills required.
• Ability to work under pressure and multi-task.

Responsibilities

• Welcome and greet guests.
• Support with membership sales and inquiries.
• Conduct gym inductions and assessments.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Education

Personal Trainer / Fitness Instructor Level 2 Qualification

Job description

Social network you want to login/join with:

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies, and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and inquiries, carry out daily checks, and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy.

Is this the role for me?

Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred. Excellent customer service & communication skills. Ability to work under pressure and multi-task. Strong attention to detail.

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4-star, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course. Dining options include the Brasserie restaurant, Bunkers bar, and a terrace bar. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.