Health Club & Spa Member Concierge

Cheltenham Chase Hotel & Spa; Brockworth; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training & course fees support

Learning & development opportunities

Employee Assistance Program – Hospital

Refer a friend scheme

Free parking

Job summary

Cheltenham Chase Hotel & Spa, on the outskirts of Gloucester, seeks a Personal Trainer / Fitness Instructor to welcome guests, run gym inductions, assist with membership sales and maintain high cleanliness standards. You will support retention through regular assessments and provide excellent service.

The role requires a Level 2 Fitness Instructor qualification (or equivalent) and strong customer service, with ability to multi-task and work under pressure.

Qualifications

• Must hold a Level 2 Fitness Instructor qualification or equivalent.
• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task with attention to detail.

Responsibilities

• Welcome and greet gym members and guests, assist with bookings.
• Support health club membership sales and answer inquiries.
• Carry out daily checks and conduct gym inductions for new and existing members.
• Carry out regular re-assessments as part of the retention strategy.
• Help maintain cleanliness of health club and spa areas to high standards.

Job description

Cheltenham Chase Hotel & Spa, on the outskirts of Gloucester, seeks a Personal Trainer / Fitness Instructor to welcome guests, run gym inductions, assist with membership sales and maintain high cleanliness standards. You will support retention through regular assessments and provide excellent service.

The role requires a Level 2 Fitness Instructor qualification (or equivalent) and strong customer service, with ability to multi-task and work under pressure.