Health Club Receptionist - 24hrs a week

Hilton Worldwide, Inc.; London; On-site; GBP 15,000 - 18,000; Part time

Job summary

A leading hospitality company seeks a Health Club Receptionist in London, offering a part-time role to assist guests and ensure a remarkable experience. With strong interpersonal skills, you'll manage client feedback, handle bookings, and promote various health products while adhering to high standards of service.

Qualifications

• Previous experience of reception duties preferred.
• Ability to work professionally and helpfully.
• Excellent attention to detail and high standards of cleanliness.

Responsibilities

• Greet and assist clients for an excellent guest experience.
• Manage customer feedback and up-sell health and beauty products.
• Ensure compliance with health and safety regulations.

Skills

Strong interpersonal skills

High level of customer service

Excellent grooming standards

Education

Qualification in an admin course or similar topic area

Job description

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

This is a Part Time 24 hrs/week role - Rate per hour £12.27

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!