Health Club Receptionist

Hilton Worldwide, Inc.; Reading; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a Health Club Receptionist to join their dynamic team. This role is pivotal in providing exceptional guest experiences and requires a commitment to customer service excellence. You will greet clients, manage bookings, and handle customer feedback while maintaining the highest standards of cleanliness and professionalism. With opportunities for personal development and career growth, this position offers a rewarding environment where your contributions will make a significant impact. Join a workplace recognized as the UK’s #1 Great Place to Work and be part of a team that values collaboration and innovation.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

Guest Experience Day

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Strong interpersonal skills and commitment to high customer service.
• Previous experience in reception duties is advantageous.

Responsibilities

• Greet and assist clients to ensure an excellent guest experience.
• Manage customer feedback and ensure compliance with health regulations.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Professionalism

Education

Qualification in Admin Course

Job description

Job Description - Health Club Receptionist (HOT0BDWQ)

Job Number:

Health Club Receptionist (HOT0BDWQ)

Work Locations

Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy, and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed to delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking.

Hourly Rate of £11.80.

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career! Your next position could be as a Health Club Supervisor.
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day: 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.