Health Club Receptionist

Hilton Worldwide, Inc.; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international hotel chain in Reading is seeking a dedicated Health Club Receptionist to ensure an excellent guest experience. The successful candidate will greet and assist clients, handle bookings, and manage customer feedback. Strong interpersonal skills and a commitment to high-quality service are essential. Comprehensive benefits and career growth opportunities are offered.

Benefits

Smart uniform provided

Free meals when on duty

Career development programmes

Team Member Travel Program

High street discounts

28 days holiday (increasing yearly)

Discounted dental and health cover

Free Parking

Qualifications

• Demonstrate excellent attention to detail.
• Maintain high standards of cleanliness.
• Previous experience of reception duties is advantageous.

Responsibilities

• Greet and assist clients to enhance their experience.
• Manage customer feedback and up-sell products.
• Ensure compliance with health and safety regulations.

Skills

Strong interpersonal skills

Customer service commitment

Education

Qualification in an admin course or similar

Job description

Job Description - Health Club Receptionist (HOT0BZGJ)

Overview

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. You will also manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

Benefits

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day: 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking.