Health Club Manager

Surya Hotels; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Surya Hotels is seeking a motivated Health Club Manager for Theobald's Hotel, central to its health club's growth and refurbishment. This role involves leading operations, enhancing guest experience, and managing a dynamic team while promoting health and wellness services in a vibrant hotel environment.

Benefits

Performance bonus

Cycle to Work Scheme

24-hour Employee Assistance Programme

Financial onboarding webinars

Training and apprenticeship opportunities

Team discounts on leisure memberships

Discounted bus scheme

Increasing annual leave

Qualifications

• 3 years of hospitality and leisure management experience required.
• Passion for fitness and leisure, with current wellness trends awareness.
• Strong communication and customer service skills.

Responsibilities

• Manage health club operations and staffing schedules.
• Lead and develop the health club team.
• Maximize sales opportunities to meet targets.

Skills

Customer Service

Team Leadership

Sales Maximization

Education

NVQ Level 3 or YMCA Gym Instructor

First Aid

Lifeguard Certification

Pool Responder

Pool Plant Qualifications

Job description

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We're seeking a passionate Health Club Manager to lead our Health Club at Theobald's Hotel. In an exciting period of growth and refurbishment, you will be at the heart of developing and expanding the Health Club division, including implementing systems, procedures, and service standards. You should be comfortable setting up operations from scratch and evolving processes as the business grows.

The Health Club Manager will ensure the hotel’s health club provides exceptional customer service, maintains quality standards, and maximizes revenue and guest satisfaction. The Health Club Manager leads the leisure, fitness, and wellness teams, ensuring facilities like the gym, pool, new paddle courts, cryotherapy, vitamin replacement, and wellness treatment rooms are well-maintained and accessible to guests and members.

With the site under full redevelopment and relaunch, it’s an exciting time to join the hotel and lead the Health Club team — 'Ownership with Personality!

Main Duties of the Health Club Manager include:

• Managing all health club operations, classes, PTs, and staffing schedules to ensure guest service levels and facility availability at all times
• Leading and developing your team, including recruiting instructors, PTs, contractors, and therapists
• Arranging staff rotas to meet business needs and diary plans
• Managing budgets and KPIs, including treatment sales, retail growth, and membership add-ons
• Proactively growing health club membership and income streams
• Anticipating guest needs and promoting services within the hotel and local community to enhance satisfaction
• Maximizing sales opportunities to meet or exceed budgeted targets

The ideal candidate will have:

• Minimum 3 years of hospitality and leisure management experience
• A passion for the fitness and leisure industry, with awareness of current wellness and fitness trends
• Qualifications such as NVQ Level 3 or YMCA Gym Instructor; lifeguard, First Aid, Pool Responder, and Pool Plant qualifications are highly advantageous
• Excellent communication and customer service skills

In return, we offer a competitive salary with performance bonus, development opportunities, and autonomy within a thriving hotel management team.

Additional benefits include:

• Cycle to Work Scheme
• 24-hour Employee Assistance Programme for support and guidance
• Ability to stream wages and access financial webinars
• Training, qualifications, and apprenticeship opportunities
• Team discounts on leisure memberships, restaurants, and hotel stays (up to 50%)
• Discounted bus scheme
• Increasing annual leave

Surya Hotels is a leading UK niche hotel group with properties in historic and scenic locations, committed to exceeding guest expectations with warmth and personality.

Stay. Explore. Discover.