Health Club Manager

ZipRecruiter; East Hertfordshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in Hertfordshire seeks a dynamic Health Club Manager to oversee operations, enhance customer satisfaction, and drive team performance. This role requires effective leadership and a proactive approach to solving problems and managing a dedicated team to ensure a positive atmosphere for club members.

Qualifications

• Proven experience in team management within health club environment.
• Strong leadership qualities to motivate a diverse team.
• Excellent communication skills, both verbal and written.

Responsibilities

• Lead and manage a team, ensuring high performance and morale.
• Oversee daily operations and ensure compliance with health and safety regulations.
• Develop strategies to increase membership sales and retention.

Skills

Leadership

Customer Service

Time Management

Problem Solving

Job description

Job Description

Hotel Overview

Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa. We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.

About the role:

We are seeking a dynamic and experienced Health Club Manager to oversee the daily operations of our club. The ideal candidate will possess strong leadership skills and a passion for fostering a positive environment for both staff and members. As the Club Manager, you will be responsible for ensuring exceptional service, managing a team, and driving the success of the club through effective customer service management and ensuring health and safety protocols are implemented.

Duties

• Lead and manage a team of staff, providing guidance and support to ensure high performance and morale.
• Implement training programmes to enhance team skills in customer service and membership sales techniques.
• Oversee daily operations, ensuring that all activities align with the clubs health and safety standards and objectives.
• Maintain effective communication with members, addressing inquiries and resolving issues promptly.
• Manage administrative tasks including scheduling, inventory control, and financial reporting.
• Develop strategies to increase membership sales and enhance member retention.
• Supervise staff performance, providing constructive feedback and conducting regular evaluations.
• Ensure compliance with health and safety regulations within the club environment.

Requirements

• Proven experience in team management within health club environment.
• Strong leadership qualities with the ability to motivate and inspire a diverse team.
• Excellent phone etiquette and communication skills, both verbal and written.
• Exceptional time management skills with the ability to prioritise tasks effectively.
• Experience in supervising staff and managing day-to-day operations.
• Proficient in administrative duties including record keeping and reporting.
• A keen understanding of sales techniques to drive membership growth.
• A proactive approach to problem-solving with a focus on member satisfaction.

If you are passionate about creating an engaging atmosphere for members while leading a dedicated team, we encourage you to apply for this exciting opportunity as our Health Club Manager.

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